Talent.com
Technical Lead
Technical LeadAscensus • Newton, Massachusetts, USA
Technical Lead

Technical Lead

Ascensus • Newton, Massachusetts, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Ascensus is the leading independent technology and service platform powering savings plans across America providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1 : Position Summary

The Document Services team provides employer plan documents for qualified retirement plans. This position will participate in product project and workflow initiatives as a Subject Matter Expert (SME) for Document Services roles. The Technical Lead will proactively manage components of the plan document process to ensure timely and accurate delivery of plan document packages for employer signature. This position will handle automated / mass processes for the document services team as well as identify and implement additional automation opportunities.

Section 2 : Job Functions Essential Duties and Responsibilities

  • Act as Subject Matter Expert for Document Services in project / product meetings and assist in documentation and training :

Participate in working through changes needed for the document processes

  • Provide specific training
  • Coordinate needed updates to procedural documentation
  • Manage all elements of plan document events and tasks that include detailed needs assessment review service definition coordination with multiple parties
  • Collaborate with leadership and team members to continuously improve and automate document processes
  • Provide input to leadership on client issues and weekly / monthly reports as defined
  • Proactively escalates potential risks to appropriate leadership staff that impact either service satisfaction and / or financial liability
  • Act as mentor and coach to other Document Services staff and provides one-on-one and group training to staff as requested
  • Facilitate process improvement initiatives specific to document services including analysis testing support and quality controls and procedural documentation.
  • Responsible for protecting securing and proper handling of all confidential data held by Ascensus to ensure against unauthorized access improper transmission and / or unapproved disclosure of information that could result in harm to Ascensus or our clients.
  • Our I-Client service philosophy and our Core Values of People Matter Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
  • Assist with other tasks and projects as assigned
  • Supervision

  • Responsible for the design and supervision of automated document processes
  • Manage 3-5 document projects with established timelines and / or budgets
  • Section 3 : Experience Skills Knowledge Requirements

  • Bachelors degree in Accounting Business Administration Mathematics or equivalent work experience
  • Minimum of 3 years of industry experience in retirement services environment including client services experience
  • Strong knowledge of retirement plans ERISA DOL and IRS regulations and plan documents (individually designed and prototype)
  • Strong presentation skills telephone etiquette and professionalism client service skills and time management proficiency.
  • Excellent written and oral communication skills. The ability to communicate effectively (clear concise and professionally) with all levels within the Ascensus organization as well as with our client base
  • Computer literacy with recordkeeping systems and trust systems; experience with plan document generation systems preferred
  • Proficiency in MSOffice software applications specifically Word Excel Access and Visio
  • Strong analytical and problem resolution skills
  • Ability to work in a team environment to ensure common goal of providing exceptional customer service
  • Ability to work well under pressure with multiple priorities and deadlines in a high stress environment
  • Ability to make dependable judgments concerning issues which if mishandled have the potential to create substantial financial and client relations liabilities for the company
  • Must possess strong facilitation negotiation and conflict resolution skills
  • Ability to escalate issues to appropriate levels within an organization
  • Ability to facilitate meetings to obtain feedback and information and document findings
  • We are proud to be an Equal Opportunity Employer

    The national average salary range for this role is $43K-88K in base pay exclusive of any bonuses and base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location experience performance and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however from time to time it may occur on a case-by-case basis. Other rewards and benefits may include : 401(k) match Medical Dental Vision Paid-Time-Off etc. For more information please visit aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ or @ email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting we strongly encourage you to apply directly through our website.

    Key Skills

    Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 43 - 88

    serp_jobs.job_alerts.create_a_job

    Technical Lead • Newton, Massachusetts, USA

    Job_description.internal_linking.related_jobs
    Technology Sales Lead

    Technology Sales Lead

    Victra - Verizon Wireless Premium Retailer • Mansfield, MA, US
    serp_jobs.job_card.full_time
    Are you a positive, upbeat, passionate, competitive person? Someone who is determined to thrive in a high-paced, rapidly changing environment. If you understand that leading, training, and recruitin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Analyst, Development

    Analyst, Development

    The RMR Group LLC • Newton, MA, United States
    serp_jobs.job_card.full_time
    We are seeking a talented and driven candidate for our Development Team.The work performed by RMR's Development Team spans all major regions of the United States and involves all major asset classe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Relay Settings Engineer

    Senior Relay Settings Engineer

    Leidos Inc • Framingham, MA, United States
    serp_jobs.job_card.full_time
    Looking for an opportunity to make an impact?.We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our cu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    FULL TIME GenAI Platform Lead - HYBRID ONSITE (DIRECT HIRE)

    FULL TIME GenAI Platform Lead - HYBRID ONSITE (DIRECT HIRE)

    Yoh, A Day & Zimmermann Company • Needham, Massachusetts, United States
    serp_jobs.job_card.full_time +1
    Please send current resumes directly to.Bhagyashree Yewle, Principal Lead Recruiter - YOH SPG.LinkedIn : in / bhagyashreeyewle / . FULL TIME Gen AI Platform Lead - HYBRID ONSITE (DIRECT HIRE).Location : 4...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Travel CT Technologist

    Travel CT Technologist

    Medical Solutions Allied • Foxborough, MA, US
    serp_jobs.job_card.full_time
    Medical Solutions Allied is seeking a travel CT Technologist for a travel job in Foxborough, Massachusetts.Job Description & Requirements. We’re seeking talented healthcare professionals w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Support Quality Lead

    Customer Support Quality Lead

    VirtualVocations • Lowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Quality Lead to enhance customer support interactions.Key Responsibilities Establish and improve a QA program for evaluating agent performance across s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lab Technician Co-Op

    Lab Technician Co-Op

    Entegris • Franklin, MA, United States
    serp_jobs.job_card.full_time
    Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue the mission. Our site in Franklin, MA is seekin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Central Falls, Rhode Island, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Oracle Cloud ERP Technical / Functional Lead

    Oracle Cloud ERP Technical / Functional Lead

    JMD Technologies Inc. • Wilmington, MA, United States
    serp_jobs.job_card.full_time
    Oracle Cloud ERP Technical / Functional Lead (3 openings).On-site in Wilmington MA (3x / week onsite at least).Lead the design, configuration, testing, and deployment of Oracle Cloud Fusion ERP solutio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Azure Technical Architect (OAuth 2.0 / OIDC)

    Azure Technical Architect (OAuth 2.0 / OIDC)

    Kaav Inc • Natick, MA, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Job Title : Azure Technical Architect (OAuth 2.OIDC) Location : Natick, MA (Onsite)serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Business Development Director (Team Lead)

    Business Development Director (Team Lead)

    Element Materials Technology • Acton, MA, United States
    serp_jobs.job_card.full_time
    Business Development Director (Team Lead).US-CA-Santa Fe Springs | US-CA-Concord | US-MA-Acton | US-CA-Santa Rosa.Business Development Director, Team Lead - West Coast. Element Life Sciences, a lead...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Director, Brand Lead, Nephrology

    Senior Director, Brand Lead, Nephrology

    Ardelyx • Waltham, MA, United States
    serp_jobs.job_card.full_time
    Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Leader of Programs

    Senior Leader of Programs

    Kids In Tech • Lowell, MA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Our team is passionate, driven, and committed to making STEM learning accessible to all children.We take care of our mission-driven team with competitive pay and great benefits!.If this sounds like...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Lead Software Engineer

    Lead Software Engineer

    Arista Networks • Nashua, Massachusetts, United States
    serp_jobs.job_card.full_time
    Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation.We...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Med Tech

    Med Tech

    Atria Senior Living • Lincoln, RI, United States
    serp_jobs.job_card.full_time +1
    We create communities where employees thrive in their work, helping our residents thrive in their homes.Atria Senior Living's family of brands has openings for individuals looking for a career with...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Salesforce Technical Lead

    Salesforce Technical Lead

    Staffingine LLC • MA, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Job Title : Salesforce Technical Lead Job Location : Boston, MA Job Type : Contract serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Travel CT Tech - $2599.6 / Week

    Travel CT Tech - $2599.6 / Week

    Atlas MedStaff • Newton, MA, US
    serp_jobs.job_card.full_time
    Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Newton, MA.Shift : 4x10 hr nights Start Date : 12 / 21 / 2025 Duration : 13 weeks Pay : $2599.Atlas Medstaff is current...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel CT Tech - $2738 / Week

    Travel CT Tech - $2738 / Week

    Fusion Medical Staffing • Newton Lower Falls, MA, US
    serp_jobs.job_card.full_time
    Fusion Medical Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Newton Lower Falls, MA.Shift : Inquire Start Date : 12 / 14 / 2025 Duration : 13 weeks Pay : $2738 / Week.Faci...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted