Medicare Advantage Customer Experience Representative-10

Medicare Advantage Customer Experience Representative

The Medicare Advantage Customer Experience Representative provides a world class customer service experience through resolution of complex customer inquiries from members, providers, internal customers, and other Blue Plans related to Medicare Advantage (MA). This position is eligible to work onsite or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment. This role includes hours that can range from 8 : 00 a.m. to 8 : 00 p.m. and can include weekend hours from October 1 through March 31. This position will have a start date of approximately March 30, 2026.

Why Join Us?

• Family Comes First : Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
• Professional Growth Opportunities : Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
• Dynamic Work Environment : Collaborate with a team of passionate and driven individuals.
• Make a Positive Impact : Your work will directly contribute to the health and well-being of Kansans.
• Stability : 80 years of commitment, compassion, and community.
• Lead and Inspire : Guide and mentor your team to achieve their full potential and success.
• Balance : Paid vacation and sick leave with paid maternity and paternity available immediately upon hire.
• Real World Experience : You will work hand in hand with our team in learning our business and applying your classroom learning.
• Networking Opportunities : Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.

Compensation Non-Exempt Grade 11 $20.96- $26.20

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

What you'll do

Responsibilities :

Perform assigned job-related duties as required, including any special projects.

What you need

Knowledge / Skills / Abilities :

Working knowledge of Blue Cross and Blue Shield of Kansas MA and other relevant customer service systems is required.

Education and Experience :

Required :

Preferred :

Physical Requirements :

Benefits & Perks :

Incentive pay program (EPIP)

Our Commitment to Connection and Belonging :

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.