CRM Application Administrator

Elevate Engagement and Transform CRM Systems

We’re seeking a proactive and detail-driven CRM Application Administrator to play a pivotal role in modernizing and optimizing our constituent engagement ecosystem. This is more than a technical role—it’s an opportunity to shape how data, fundraising operations, and digital engagement come together to drive our mission forward.

As the vital connector between Development, Finance, Marketing, and IT, you’ll lead the administration, configuration, and automation of our Microsoft Dynamics 365 Fundraising & Engagement (F&E) platform. Your expertise will empower teams with accurate data, streamlined processes, and powerful insights that strengthen donor relationships and enhance organizational impact.

Role and Impact

As our CRM Application Administrator, you will ensure the reliability, accuracy, and strategic value of our CRM system. You’ll lead enhancements, build automated workflows, manage integrations, and support users throughout the organization. Your work will directly elevate fundraising operations, improve constituent engagement, and enable data-driven decision-making across departments.

Key Responsibilities

CRM Administration & Configuration

• Serve as the primary administrator for Microsoft Dynamics 365 Fundraising & Engagement.
• Manage user accounts, roles, permissions, and system security.
• Configure entities, forms, views, dashboards, and business rules.
• Maintain and enhance donor, campaign, pledge, and event management processes.
• Oversee data quality through imports, exports, deduplication, and governance.
• Manage release updates, testing, and documentation.

Automation & Integration

Data Governance & Reporting

User Support & Training

Thrive Here If You Have :

Bonus points if you have :

Why You Should Work Here

We believe meaningful work thrives in a mission-driven, collaborative environment. When you join us, you’ll enjoy :

The Jewish Federation of South Palm Beach County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.