Internal Support Specialist

For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert is proud to have been awarded the Great Place to Work certification, as well as recognized as a Best Workplace to Work in Chicago and a Best Workplace in Manufacturing and Production. We are currently looking for a passionate and dedicated individual to join our team as an INTERNAL SUPPORT SPECIALIST . If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

The Internal Support Specialist is responsible for maintaining Jel Sert's sample room and supporting multiple internal departments by preparing, organizing, and shipping product samples, mailers, and trade show materials. This role serves as the primary point of contact within the Customer Service department for all outgoing shipment requests, ensuring timely and accurate delivery through FedEx and UPS. The position also provides general office and special project assistance to other departments as needed.

This position will require the employee to work overtime as needed. Overtime is scheduled based on individual job responsibilities and the department's needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Handle all aspects of packing and shipping as deemed necessary, on a priority basis, as requests from internal and external customers are received. These requests may include finished goods, sample kits, owner kits, goodie bags, or new hire boxes.

Maintain an up-to-date sample room of current finished goods, which includes ordering, receiving, and stocking of new products.

Coordinate packaging, documentation and preparation of all small package shipments.

Coordinate with Marketing to process trade show orders timely and accurately.

Inventory control and monthly cycle counts of sample inventory and shipping bins.

Maintain storage room for archived orders & BOL's and offsite storage facility excel log sheets.

Coordinate all offsite storage activities, including collecting boxes from departments, preparing and palletizing shipments for the offsite storage provider, completing required internal and external documentation, and requesting box retrievals from the storage company as needed.

Manage document lifecycle processes, including reviewing records to determine appropriate destruction dates, securing departmental approval for document destruction, and ensuring compliance with company policies and retention requirements.

Assist Customer Service with order documentation and entering and filling DSM sample orders.

Entering and filling Employee Orders as received.

Assists in the distribution of packages received for various departments, ensuring timely delivery and maintaining accurate logs.

Provide support to the Human Resources department with special requests, while also serving as a backup to the Office Coordinator by assisting with various tasks as needed.

Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and / or abilities required.

EDUCATION, EXPERIENCE, and / or SKILLS

The requirements listed below represent the knowledge, skills, and / or abilities required.

At least one year of office experience is required.

Must be willing to work in a team-based environment.

Must be able to work with limited direct supervision.

Detail-oriented, good organizational skills, with the ability to prioritize projects and tasks.

Good communication skills in the English language, Bilingual Spanish is a plus.

Ability to meet deadlines and must also deal with a wide variety of people on various issues.

Strong problem-solving and critical thinking skills.

Excellent follow-up skills.

Works well under pressure.

Provide excellent customer service to all internal and external customers.

Computer-literate and able to work in various systems.

Experience with FedEx and UPS preferred.

High School diploma required.

SALARY & BENEFITS

The Jel Sert Company is committed to pay transparency and will provide further compensation information during the interview process. The minimum compensation for the Distribution Associate is $21.25 per hour. Compensation is determined by a candidate's experience, education, skills, training, and the internal equity within our organization. The actual compensation to be paid will be determined upon receipt of an offer. In addition to a competitive compensation package, regular full-time corporate employees of Jel Sert are eligible for our extensive benefits programs that can be reviewed here.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Reaching : Extending hand(s) and arm(s) in any direction.

Standing : Remaining upright on the feet, particularly for sustained periods of time.

Walking : Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Pushing : Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.

Pulling : Using upper extremities to exert force in order to draw, drag, haul, or tug objects in a sustained motion.

Lifting : Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Fingering : Picking, pinching, typing, or otherwise working primarily with fingers.

Grasping : Applying pressure to an object with the fingers and palm.

Feeling : Perceiving attributes of objects, such as size, shape, temperature, or texture, by touch.

Talking : Expressing or exchanging ideas by means of the spoken word.

Hearing : Perceiving the nature of sounds at normal speaking levels with or without correction.

Repetitive motions : Making substantial movements of the wrists, hands, and / or fingers.

Medium work : Exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and / or up to 10 pounds constantly to move objects.

Visual acuity : Required for viewing a computer screen, analyzing data, inspecting materials, or operating machinery.

Visual acuity to operate motor vehicles may also be required.

FOOD SAFETY and QUALITY RESPONSIBILITIES

Follow applicable procedures and work instructions.

Backup is Redundant

IMPACT ON JEL SERT SUCCESS

The success of this job is measured by customer satisfaction, both internal and external, while adhering to Jel Sert's shipping and customer service policies. This role must operate in an accurate, efficient, and cost-effective manner, ensuring that all shipments and HQ deliveries comply with Jel Sert's standards.