Call center / Showroom representative

Schicker Luxury Bath provides home owners with custom bath remodeling solutions.

We are looking for a Call Center / Showroom representative to join our team in our office in Concord, CA  You never have a second chance to make a first impression.

As a Showroom Representative, you are the first impression of Schicker Luxury Bath for our customers.

Do you have a smile you can hear on the phone?

Do you enjoy building rapport with people?

Are you organized and efficient?

Then this is your chance to be the first step in the customer-focused, effortless experience at Schicker Luxury Bath.

Responsibilities :

• Manage inbound and outgoing phone calls for prospective customers. Schedule and confirm appointments for our Design Consultants to meet with customers in their homes Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform Provide assistance to customers entering the showroom Provide support in office administration and customer service Requirements :   2-3 years of call center and / or customer service experience Excellent written and verbal communication skills Proficient with MS Office Word, Excel and Outlook Excellent time-management and organizational skills Familiarity with CRM systems Friendly, enthusiastic, and customer-service oriented Being able to work Saturdays Self-motivated and strong work ethic Language : English ( fluent in Spanish is a plus) High school diploma or GED required Schedule : Day shift Monday-Friday   Alternate Saturdays  Work location : Concord, CA 94518, Due to the nature of this job, in-person presence at the office is required.
• Reliably commute or planning to relocate before starting work (required).

Pay :