Customer Service Representative

Grand Traverse ContainerGrand Rapids, Michigan, USA

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PRIMARY PURPOSE : Maintain effective customer relations through prompt and efficient service exercising judgment necessary to process customer orders work with customers on forecast accuracy and schedule delivery. Serves as l iaison between customers sales reps production and shipping personnel. Overtime is occasionally required as is occasional flex of schedule.

ESSENTIAL DUTIES : Duties and responsibilities include the following. Other duties may be assigned as business demands.

Create detailed specs and print cards for parts according to ISO procedures
Create or obtain quotes as needed
Process and distribute orders received from customers via phone fax and email or company personnel .
Make changes to or cancel orders / backorders and communicates changes to the team
Inform customers of prices shipping date anticipated delays and any additional information needed by the customer
Receive investigate and respond to all customer inquiries regarding shipments products and complaints by implementing ISO procedures
Create purchase orders for necessary materials
Compile statistics and prepare various reports for management
Maintain customer files
Assist with answering house phones as needed
Other duties may be assigned to meet business needs

KNOWLEDGE AND SKILLS :

Strong communication planning and organization skills

Capability to read and interpret documents such as design specs and related ISO documents

Mathematical ability to calculate figures and amounts such as percentages costs proportions

Exhibit excellent phone etiquette

Ability to think strategically problem solve with a customer first focus

Proficiency with MS Office products and other computer software

Ability to multi-task work independently and prioritize workload in fast paced environment

PHYSICAL DEMANDS :

Employee is regularly required to walk and talk and hear stand and sit.

Communicate on telephone and computer

Vision requirements include close vision distance vision color vision peripheral vision

depth perception and ability to adjust focus.

WORK ENVIRONMENT : Grand Traverse Container is a manufacturing plant using corrugated paper. This work is performed in an office environment however often workers can be exposed to dust odors noise when in the shop area.

EDUCATION : Two (2) year degree or three (3) year relevant customer service experience or equivalent combination of education and experience that demonstrates the ability to do the job.

Q ualification S : Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals Self motivated with strong drive to achieve results.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 21 - 25

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Customer Service Representative • Grand Rapids, Michigan, USA