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Customer Service Representative

Customer Service Representative

Trade-Wind Manufacturing, LLCPhoenix, AZ, US
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Job Description

Job Description

Description :

Trade-Wind Manufacturing is a well-established, second-generation family business that is experiencing tremendous growth. We are centrally located in downtown Phoenix and are looking for a Customer Service Representative to join our talented team of long-term members. We offer medical, dental, vision, paid time off, paid holidays, and weekly paychecks.

Trade-Wind Manufacturing specializes in residential kitchen ventilation, designed for both style and functionality. Our Trade-Wind branded products are sold in Canada and across America by a very well-known distribution partner in our industry. We are proud to manufacture all of our products here in downtown Phoenix and are one of a few left in our industry producing products in America.

Trade-Wind is recognized for delivering quality products and providing exceptional customer service. To further our mission of being the best in the industry, Trade-Wind is seeking a highly motivated individual to join the Trade-Wind team.

Responsibilities

  • Communicate with customers via phone and email
  • Work with internal departments to meet customer's needs
  • Develop a comprehensive understanding of our products
  • Provide knowledgeable answers to questions about product, pricing, and availability
  • Manage online parts store – process and ship small parts orders
  • Manage production orders – input orders, ship orders, and invoice orders
  • Create ground shipping labels
  • Process warranty claims – troubleshoot problems and set up service calls
  • Ensure that product literature and labels are fully stocked at all times

Qualifications

  • High attention to detail
  • Dependable and punctual
  • High degree of personal integrity and candor
  • Strong analytical and problem-solving skills
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Team oriented and flexible to address specific needs of the company
  • Ability to work well under pressure in an occasionally fast-paced environment
  • Proficient in Microsoft Office

    • Education & Experience

  • High school diploma or GED, required
  • At least 2 years of related experience, required

    • Compensation & Benefits

  • Starting pay range is $17.00 to $21.00 per hour, depending on your current skill set (90-day review period)
  • Paid three weeks time off (accrual)
  • 8-10 paid holidays, depending on the year
  • Weekly paychecks
  • Medical, vision, and dental insurance
  • 401(k) matching

    • Schedule

  • Office hours are M-F, 7 : 00am until 3 : 30pm with a 30-minute lunch break. (No weekend shifts required.)
  • Requested start date : ASAP (flexible)

    • Requirements :

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    Customer Service Representative • Phoenix, AZ, US