Desktop Support Engineer L3

Axiom TechnologiesFlorida, Miami, United States of America

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Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and genders to apply, including, Aboriginal and Torres Strait Islander candidates

Position Overview :

We are looking for an experienced Level 3 Desktop Support Engineer to resolve complex technical issues, manage desktop system configurations, and provide expert support for end-users across multiple platforms.

Key Responsibilities :

Provide advanced troubleshooting and support for desktop systems (Windows, macOS, Linux).
Resolve escalated issues from Level 1 and Level 2 teams.
Manage desktop hardware / software installations, upgrades, and configurations.
Support remote desktop technologies and VPN solutions.
Collaborate on deploying new desktop technologies and maintain system security.
Document troubleshooting procedures and system configurations.
Mentor and guide junior support staff.

Qualifications :

5+ years in IT support, with 2+ years in Level 3 desktop support.

Expert knowledge of desktop operating systems (Windows, macOS, Linux).

Strong understanding of Active Directory, networking, and endpoint management tools.

Excellent problem-solving and communication skills.

IT certifications (CompTIA A+, MCDST, ITIL) are a plus.

Experience in a similar role

6+ years of relevant experience.

Spanish Proficiency is required

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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Desktop Support Engineer • Florida, Miami, United States of America