Call Center Agent (REMOTE)CrewBloom • Arizona City, AZ, US
Call Center Agent (REMOTE)
CrewBloom • Arizona City, AZ, US
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job_description.job_card.job_descriptionTraining Schedule : Monday to Friday, 9 : 00 AM – 6 : 00 PM CST (First two weeks) Post-Training Schedule : Monday to Friday, 10 : 00 AM – 7 : 00 PM CST Attendance Requirements : 100% attendance required during training Ongoing attendance must meet a minimum of 93% to qualify for bonuses Handle a high volume of inbound and outbound customer calls Resolve customer inquiries efficiently and professionally Document all call activity accurately using internal systems Adhere to all compliance and operational guidelines Maintain performance metrics including attendance and key performance indicators (KPIs) Fluent in spoken and written English Basic computer literacy and ability to navigate multiple applications Must pass a background check Professional communication skills and customer service aptitude 100% attendance required during the first 3 weeks of training A private, quiet, and secure workspace free from distractions No public or shared environments permitted during work hours Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported) Dual Core 2 GHz processor (or better) Minimum 4GB RAM At least 80GB available hard drive space Monitor : 18” or larger, with a resolution of 1920x1080 Wired keyboard and mouse (wireless peripherals not allowed) Wired headset with noise-canceling microphone Hard-wired high-speed internet connection (no Wi-Fi or satellite connections) : Minimum download speed : 20 Mbps Minimum upload speed : 10 Mbps Firewalled router required (direct modem connections are not permitted)
We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments :
- Member Services : Inbound customer support
- Retention : Inbound retention and customer engagement
- Pre-Cancel Services : Outbound re-engagement and light collections
- Third-Party Collections : Available by request only
Schedules & Availability
Key Responsibilities
Requirements
Work Environment Requirements
Technical Requirements
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Call Center Agent • Arizona City, AZ, US
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