Talent.com
Manager Client Digital Experience
Manager Client Digital ExperienceCompeer Financial • Lakeville, MN, United States
Manager Client Digital Experience

Manager Client Digital Experience

Compeer Financial • Lakeville, MN, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Empowered to live. Inspired to work.

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you :

  • Hybrid model - up to 50% work from home
  • Flexible schedules including ample flexibility in the summer months
  • Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
  • Benefits : medical, dental, vision, HSA / FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
  • Vacation, sick leave, holidays / floating holidays, parental leave, and volunteer paid time off
  • Learning and development programs
  • Mentorship programs
  • Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
  • Professional membership / certification reimbursement and more!

Casual / seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com / careers .

Where you will work : This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin .

The contributions you will make : This position is responsible for executing client experience strategies that drive engagement and satisfaction across the organization's client digital platforms. The incumbent plays a key role in aligning client experience activities with business objectives through team management and client analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve operational goals and enhance the client's journey through the organization's digital offerings.

A typical day :

  • Supports the brand; aligns with the vision, mission, and values of the organization.
  • Hires, develops, motivates, coaches, evaluates, trains, and rewards team members.
  • Provides clear and timely communication and feedback on expectations and goals.
  • Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
  • Assists in defining team's goals and monitors progress toward objectives.
  • Builds and develops a team, fostering a culture of learning and improvement.
  • Provides coaching and mentorship to team members, supporting career development paths and growth opportunities.
  • Implements client experience strategies aligned with business goals and technological vision, ensuring seamless interactions across digital platforms.
  • Supports the team committed to transforming the client engagement model, fostering innovation and improvement.
  • Communicates the client experience strategy for digital touchpoints, ensuring consistency and service excellence.
  • Maintains experience roadmaps to capitalize on opportunities and trends, enhancing client satisfaction.
  • Tracks product Objectives and Key Results (OKRs) to measure success and drive improvements in client interactions.
  • Collaborates with leadership to ensure alignment between digital product strategy and business strategy.
  • Partners with Engineering, Operations, and Marketing to ensure smooth product execution.
  • Facilitates cross-functional collaboration to align product teams with business stakeholders.
  • Advocates for a client-centric approach within the organization.
  • Guides business technology and business teams on product adoption and optimization strategies.
  • Communicates program status, risks, and outcomes to stakeholders.
  • Facilitates cross-functional collaboration and decision-making processes.
  • Manages expectations and negotiates priorities amid competing demands, building strong relationships with teams.
  • The skills and experience we prefer you have :

  • Bachelor's degree in business administration, marketing, computer science, engineering or related field or equivalent combination of education and experience.
  • Minimum of 7 years of experience in product management, product strategy, software or delivery development with a focus on digital products.
  • Minimum of 3 years of leadership and management experience, preferred.
  • Experience in regulated industries (banking, finance, etc.), preferred.
  • Experience in leading agile transformations.
  • Solid experience in technical and business domains.
  • Solid experience with agile planning and tracking tools (e.g., Azure DevOps).
  • Knowledge of lean portfolio management practices.
  • Ability to build effective partnerships with technology, business units, and external vendors.
  • Strong communication and leadership skills, with the ability to influence stakeholders and foster collaboration.
  • Understanding of DevOps practices and software architecture.
  • Experience with client satisfaction and engagement metric improvements.
  • Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members.
  • Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
  • Skill in developing and maintaining interpersonal relationships.
  • Strong problem solving, decision making and organizational skills.
  • Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases.
  • Attention to detail and accuracy.
  • Valid driver's license.
  • #IND100

    How we will take care of you :

    Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.

    Base Pay

    $115,600 — $156,400 USD

    Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.

    Click here to view federal employment laws applicable for applicants.

    serp_jobs.job_alerts.create_a_job

    Client Experience Manager • Lakeville, MN, United States

    Job_description.internal_linking.related_jobs
    Director of Client Experience

    Director of Client Experience

    SkyWater Search Partners • Minneapolis, MN, United States
    serp_jobs.job_card.full_time
    Location : Minneapolis, MN (Hybrid, Onsite 4 days / week).They are a small and mighty team of strategists, technologists, and creatives operating as a close, agile collective, blending creativity, tec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Product Manager II - Patient Experience

    Product Manager II - Patient Experience

    Surescripts • Minneapolis, MN, United States
    serp_jobs.job_card.full_time
    We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between provid...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Online Product Support - No Experience

    Remote Online Product Support - No Experience

    GLOCPA • Faribault, Minnesota
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPA • Morristown, Minnesota, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Portfolio Relationship Manager - Data Centers

    Portfolio Relationship Manager - Data Centers

    Associated Bank - Corp • Minneapolis, MN, United States
    serp_jobs.job_card.full_time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    WFH - Product Assessments - $25-$45 per hour (No Experience)

    WFH - Product Assessments - $25-$45 per hour (No Experience)

    Online Consumer Panels America • Eagan, Minnesota, US
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Digital Annotation Expert - AI Trainer ($16-$16 per hour)

    Remote Digital Annotation Expert - AI Trainer ($16-$16 per hour)

    Mercor • Eagan, Minnesota, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Role Overview Mercor is partnering with a top AI research lab on an exciting project pushing the limits of • •multimodal machine learning • • — technology that helps AI understand both visuals and sou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    AI Project Manager - 100% Remote

    AI Project Manager - 100% Remote

    Genesis10 • Eagan, MN, US
    serp_jobs.filters.remote
    serp_jobs.job_card.permanent +1
    Genesis 10 seeks an AI Project Manager for our client in the healthcare industry.This is a 9-month contract-to-hire position that is fully remote. W2, depending on skill and experience level.We are ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Lonsdale, Minnesota, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Lakeville, Minnesota
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director Resilience - Global Crisis Management (GCM)- Remote or on site hybrid in MN or DC

    Director Resilience - Global Crisis Management (GCM)- Remote or on site hybrid in MN or DC

    UnitedHealth Group • Eden Prairie, MN, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Digital Warrior Experience Manager

    Digital Warrior Experience Manager

    Wounded Warrior Project • Minneapolis, MN, United States
    serp_jobs.job_card.full_time
    We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a ca...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    D365 Business Central Consultant

    D365 Business Central Consultant

    Eide Bailly • Minneapolis, MN, United States
    serp_jobs.job_card.full_time
    Physical location anywhere in the continental US.Preference in / around Fargo, ND; Minneapolis, MN; Denver, CO; Phoenix, AZ. Salt Lake City, UT; San Ramon, CA; Menlo Park, CA; Pasadena, CA; Fresno, C...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Experience Optimization

    Experience Optimization

    U.S. Bancorp • Minneapolis, MN, US
    serp_jobs.job_card.full_time
    Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Manager, Demo Solutions & Digital Presales

    Manager, Demo Solutions & Digital Presales

    Anaplan • Minneapolis, MN, United States
    serp_jobs.job_card.full_time
    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Lead, Client Success

    Lead, Client Success

    Element Fleet Corporation • Minneapolis, MN, United States
    serp_jobs.job_card.full_time
    Get started on an exciting career at Element!.Element employees make a difference in the lives of others every day.We are re-defining the fleet management industry to be people first, then business...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Outside Insurance Sales - No Sales Experience Required!

    Outside Insurance Sales - No Sales Experience Required!

    Platinum Supplemental Insurance • Apple Valley, Minnesota
    serp_jobs.job_card.full_time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Project Manager- Minneapolis, MN

    Client Project Manager- Minneapolis, MN

    Canteen One • Minneapolis, MN, United States
    serp_jobs.job_card.full_time
    We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted