Technical Project Manager

What's the role?

The Team :

We are a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It’s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we’d love to talk with you.

The Role :

As a Technical Program Manager (internally referred to as Customer Success Manager), you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.

The role will cover all industries, focusing on key and strategic accounts, utilizing HERE products and services. You’ll also have the opportunity to obtain PMI / PMP certification.

• Through high-touch customer engagement, develop and executive a Success Plan to help Customers maximize the value from HERE products & services
• Collaborate with stakeholders and manage cross-functionally to drive complex, strategic and large-scale customer engagements & ensure successful customer delivery (product launches, projects,
• Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
• Identify gaps in methodologies and / or processes for any part of the customer lifecycle and drive change for continuous improvement
• Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales Account Executives
• Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
• Travel up to 25%, both domestic and international, to meet customers and suppliers as needed

Candidates must be local to the Chicagoland area and live within a commutable distance to our downtown Chicago office. This role follows a hybrid working model, including an in-office attendance requirement of 2 days per week.  Candidates who meet this location requirement and agree to the hybrid working arrangement requirement will be considered for this position. Candidates seeking a fully remote working arrangement will not be considered for this role.

Who are you?

This role requires a high level of expertise in strategic relationship management, leadership, networking, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following :

SKILLS & EXPERIENCE

5-10 years of technical experience (content / data / engineering) with a sales / pre-sales track record or equivalent technically oriented management functionDemonstrated experience in GIS, mobile and web-based location technologies, contributing to the successful delivery of spatial solutions across enterprise environmentsExperience in Customer Success and strong Program Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams. Must have a strong sense of ownership of the customer account, demonstrate continuous learning & improvement mindset, and work vigorously to build trusted partnership with the customer.Solid track record of managing customer relationships, including delivery of large scale programs to market and successful project managementSound understanding of infotainment, telematics and wireless communication technology with a depth of experience across sectors – automotive, consumer electronics, public, telecomExcellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solvingStrong leadership, ownership, lobbying skills with ability to influence people outside of one’s own managerial matrix and a track record of solid cross-functional stakeholder management skills and collaboration Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus

Make HERE your destination, we are just getting started. Apply now!

The expected base salary range for this position is $96,600 to $138,000 per year. Actual compensation will be based on factors such as skills and experience. This position is also eligible for an annual performance bonus, which is subject to company and individual performance.

Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical / Dental / Vision) insurance, retirement savings plans, paid time off & leave policies.

As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. Offers of employment and any related claims are subject to the successful completion of a background verification. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, HERE will consider for employment qualified applicants with arrest and conviction records.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Under Section 503 of the Rehabilitation Act of 1973 and VEVRAA, we have developed an affirmative action program (AAP) for individuals with disabilities and protected veterans. Portions of the AAP are available for review by applicants and employees through our People Team.