EBO Customer Service Representative
Medical Data SystemsMelbourne, FL, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCustomer service or call center experience; healthcare collections or hospital / physician office experience preferred. Knowledge of insurance processes, patient balances, and revenue cycle management. Strong communication, problem-solving, and computer skills. Self-motivated, goal-oriented, and detail-focused. Completion of FDCPA and HIPAA training preferred. Supportive, team-oriented environment Hands-on experience in medical collections and revenue cycle management Opportunities for career growth within the company
Job Description
Job Description
Medical Data Systems, Inc. (MDS) partners with hospitals across the U.S. to handle insurance follow-up and patient collections through our Early Out (EBO) program. We help ensure patients’ accounts are resolved quickly and accurately before they move to primary collections.
What You’ll Do :
- Call patients and insurance carriers to resolve account balances, co-pays, deductibles, and claims issues.
- Perform self-pay collections and insurance follow-up for hospital and physician accounts.
- Accurately document account activity in healthcare systems (EPIC, MediTech, Paragon, McKesson, etc.).
- Provide outstanding customer service while meeting individual and team performance goals.
- Ensure compliance with HIPAA, FDCPA, and FCRA regulations.
- Assist in training and mentoring new team members as needed.
What We’re Looking For :
Why Work With Us :
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Customer Service Representative • Melbourne, FL, US