Network Operations Center Technician

Job Summary : The Network Operations Center Technician (NOCT) is responsible for monitoring, managing, and adhering to Geographic Solutions standards for proactive enterprise systems, infrastructure, network, security, and application monitoring. As part of the NOC team, the NOCT will be required to operate and assist in supporting all the Geographic Solutions monitoring and operations based toolsets including but not limited to, SolarWinds® Orion, Zabbix, PureStorage®, Nimble Storage, VMware VirtualCenter, and other point tools.

Work Location : Onsite in Palm Harbor, FL

Note : 3rd shift

Duties and Responsibilities :

• Working within standard three tier Internet-facing web services application environments and infrastructure within a Microsoft® based environment.
• Maintaining, training / mentoring others, and evolving our enterprise monitoring, alerting, reporting, and analysis suite of tools to manage our SaaS client environments and the internal corporate infrastructure and environments. Includes our current set of tools : Solarwinds Orion, and proprietary monitors.
• Creating support ticket, and ensuring incident is resolved.
• Monitoring scheduled jobs in SQL, delivery of SFTP files, completion of SSIS packages, and provide escalation as needed.
• Responding to alerts and notifying the various internal / external teams to assist in problem resolution.
• Assisting in conference call setups for outages, initiating swat call to ensure all technical resources are engaged, and assisting in diagnosing problem.
• Collecting the information for the Root Cause Analysis documentation for internal and external customers on a timely basis.
• Understand the basic troubleshooting methodology with the following technology components : Web, SQL, SFTP, and file servers including Windows Server 2012 / 2019, IIS, Application Pools, SQL server 2012 / 2016 / 2019, SQL Clustering, console applications, secure remote access, SAN's, MPLS, VPN's, and Terminal Services.
• Maintaining and following the company's MAC processes and push monitoring templates to new devices, applications, and services into the NOC tool sets.
• Maintaining detailed documentation on all server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings.
• Assist in the Problem and Incident Management functionality, including issue triage, severity level and impact determination, problem ticket creation, support notification, escalation, communication, and managing the issue through resolution and Impact Statement / Root Cause Analysis document creation when applicable.
• Willing to do shift work as required.
• Willing to work weekends as required.

Requirements

Work Experience / Knowledge :

Qualifications / Certifications :

Special Requirements :

Equal Opportunity Employer. M / F / D / V