Valet Supervisor

Valet Supervisor

The Valet Supervisor at The Cooper Hotel is responsible for overseeing the daily valet operations and leading a team of valet runners to provide exceptional arrival and departure experiences. This role ensures that all guests receive courteous, prompt, and Forbes-compliant valet service, while maintaining the highest standards of safety, luxury vehicle handling, and team performance. As a key member of the guest services leadership team, the Valet Supervisor fosters a welcoming environment reflective of Charleston's charm and the prestige of a world-class hotel.

DUTIES & RESPONSIBILITIES :

• Oversee all valet operations including guest vehicle arrivals, departures, parking, and retrieval in a timely, safe, and professional manner.
• Schedule, train, and supervise valet attendants to ensure adequate coverage and adherence to Forbes 5-Star service standards.
• Manage peak arrival and departure periods with a focus on efficiency, elegance, and calm professionalism.
• Monitor the flow of traffic at the hotel entrance to maintain a clean, organized, and inviting guest arrival experience.
• Greet guests by name whenever possible and ensure a warm, professional, and polished first and last impression.
• Ensure valet runners handle each vehicle with care, respect, and according to brand expectations.
• Personally assist VIP guests, guests with special needs, or high-value vehicle owners with an elevated level of attention.
• Resolve service issues quickly and graciously, ensuring guest satisfaction and recovery when needed.
• Conduct daily briefings and reinforce expectations around grooming, etiquette, and safety.
• Train staff on Forbes 5-Star protocols, including posture, phrasing, guest name usage, and discretion.
• Monitor employee performance and provide coaching, support, and disciplinary action when necessary.
• Foster a positive and respectful team culture that promotes accountability and guest focus.
• Ensure valet runners follow all traffic laws, speed limits, and safety procedures when operating guest and hotel vehicles.
• Perform routine spot checks of key handling, parking procedures, and vehicle inspection processes.
• Report any incidents, damages, or irregularities immediately and complete all required documentation.
• Maintain accurate logs of vehicle tags, claim checks, guest transactions, and any incidents.
• Coordinate closely with the bell staff, concierge, front desk, and security to streamline guest transitions.
• Manage valet supplies, uniforms, radios, and equipment inventory to ensure daily readiness.

REQUIRED SKILLS & EXPERIENCE :

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job :

Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.