Sr. Product Manager, Product Operations

The JD Sports North America Application Solutions Group powers the expansion of JD's digital retail operations through building and delivering industry-leading connected customer and associate experiences across surfaces including web, mobile app and in-store digital. We support and encourage everyone on our team to take an active role in driving innovation in technology behind the products and experiences we build and are looking for candidates with a clear bias-to-action that bring an experienced, solution-oriented perspective to our team.

The Senior Product Manager for Product Operations drives organizational excellence across our digital product squads by optimizing processes, pursuing data-driven decision making, and enabling effective cross-functional engagements. They are experts in product operations methodology and own the execution of measurement frameworks, quality systems, and analytics adoption to enhance the predictability and performance of our digital product team.

This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties :

Enable data-driven product decisions across the organization by implementing consistent measurement frameworks and processes

Partner with scrum masters to establish and maintain a consistent process of delivery measurement to facilitate predictable operations while maintaining high-quality customer experiences

Own tracking and escalation processes for foundational site and app health metrics, regularly reviewing opportunities with product managers and stakeholders

Lead cross-squad process optimization, standardization, and knowledge-sharing initiatives, identifying opportunities to reduce friction and accelerate time-to-market while maintaining quality standards

Drive adoption and enablement of analytics tools across all squads, creating training programs, governance frameworks, and best practice documentation

Facilitate post-launch performance reviews and learning sessions, ensuring insights and optimizations from one squad benefit the broader product organization and business as a whole

Build cross-functional relationships with Engineering, QA, UX Research & Design, and business stakeholders to establish organizational alignment on product operations standards

Establish product health monitoring systems and warning indicators to identify quality risks in our website and mobile apps

Champion product operations best practices through industry research and process innovation, driving continuous improvement in product team effectiveness

Additional duties and projects as required

Required Education and / or Experience :

Bachelor's Degree in business or computer related field from a four-year college or university, or equivalent combination of education and experience. 4 - 6 years’ previous experience overseeing the development, implementation, and performance of digital products required.

Demonstrated success in a startup or change-management environment. Background in project or product management, including the use and optimization of product management tools such as Jira (or related project tracking applications). Demonstrated success managing project budgets, timelines and resources. Experience working within an Agile development environment.

Required Computer and / or Technical Skills :

Should have fluent knowledge and abilities with G Suite toolset or Microsoft equivalents. Strong appreciation for Cloud based (and SaaS) applications. Business level understanding of Web technologies such as HTML, JavaScript, and XML, SOAP / REST / WEB services. Previous work in QA & UAT of digital applications.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit for more than 6 hours per shift

Use hands to finger, handle and feel

Reach with hands and arms

Talk and / or hear

Stand for up to 4 hours at a time periodically

Walk or move from one location to another

Occasionally may need to climb, balance, stoop, kneel, or crouch

Lift and / or move up to 10 pounds regularly and up to 50 pounds occasionally

Punctuality and regular attendance consistent with the company’s policies are required for the position.

10% travel needed.

Average workweek is 40-50 hours, which can vary depending on business need.

The work environment for this position is a moderately noisy office setting.

EEO Statement :

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

Need accessibility assistance to apply?

Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)