Guest Services/Bell ManagerAvion Hospitality • Tulsa, OK, United States
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Guest Services / Bell Manager
Avion Hospitality • Tulsa, OK, United States
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job_description.job_card.job_descriptionSupervise and coordinate daily bell / transportation operations to ensure smooth and efficient service delivery Lead, motivate, and train guest services staff to maintain high standards of professionalism and customer care Address guest inquiries, concerns, and complaints promptly and effectively to ensure satisfaction Responsible for enforcing policies / standards, compliance and following the disciplinary process in accordance with handbook policies. Disciplinary actions are to be reviewed and approved by Front Office management prior to final distribution to employees Work closely with Bell captains to ensure bell stand operations run efficiently. Cross trained to perform and assist front office operations whenever requested by management Ensure all Hyatt, Avion, and safety trainings are completed in a timely manner Responsible for preparing weekly schedules in accordance with forecast, group resumes, occupancy, and local activities Collaborate and maintain communication with other departments to facilitate seamless guest experiences Performs concierge duties including making reservations, recommendations, following through on guest requests Ensure bell staff are following uniform standards including properly uniformed with name tag - Monitor service quality and implement improvements to enhance guest satisfaction Attend weekly manager staff meetings Conduct the annual review process with employees reporting to the Guest Service / Bell Manager Coordinate a monthly bell staff meeting with the Front Office Manager Ensure Airline crew transportation is performed efficiently and timely Be knowledgeable of budget standards and review with the Front Office Manager Responsible for inventory control and order supplies with approval of Front Office management Uphold health, safety, and cleanliness standards in all guest interactions and service areas Oversee the daily and long-term maintenance of hotel shuttles. Schedule repairs when applicable Proven experience in guest services, hospitality, or customer service leadership Must be able to work a flexible schedule including PM, weekends, overnights, and assist with coverage due to staffing shortages Excellent communication and interpersonal skills Strong leadership and team management abilities Ability to handle challenging situations with professionalism and tact Detail-oriented with excellent organizational skills Flexibility to work various shifts, including evenings, weekends, and holidays Knowledge of guest services software - High school diploma or equivalent; additional hospitality or management training is preferred Long hours sometimes required. Typically, a 45-50 hour scheduled workweek. Light work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all bell stand supplies. Review Front Office logbook and Guest Request log on a daily basis. Assist the Front Office Manager with implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Conduct meetings according to Avion Hospitality standards as required by management. Other duties as required.
Job Type
Full-time
Description
DEPARTMENT : Guest Services
REPORTS TO : Front Office Manager
STATUS : Exempt
JOB SUMMARY
The Guest Services / Bell Manager is responsible for leading our front-of-house team, including all bell personnel, valets, and drivers. This role offers an exciting opportunity to contribute to a welcoming environment, uphold high standards of service, and support the overall success of our hospitality team.
QUALIFICATION STANDARDS
Experience :
- At least 2 years of progressive experience in a hotel or a customer service-related field
- Previous Supervisory experience required.
- Must be able to work a flexible schedule which will include primarily PM shifts and weekend availability.
- Must be proficient in Windows operating / computer systems, complete approved electronic spreadsheets and word processing.
- Must have a valid driver's license from the applicable state and pass a pre-employment background / MVR check.
Guest Services Bell Manager
The Bell / Transportation Manager is responsible for leading our front-of-house team, including all bell personnel, valets, and drivers. This role offers an exciting opportunity to contribute to a welcoming environment, uphold high standards of service, and support the overall success of our hospitality team.
Key Responsibilities :
Skills and Qualifications :
Join our dynamic team and be part of a company that values guest satisfaction, professional growth, and a positive work environment. We offer competitive compensation, ongoing training, and opportunities for advancement within our organization.
Requirements
Physical requirements :
Mental requirements :
I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.
Salary Description
50,000 per year
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