Sr. Consumer Experience Data Analyst - SCEDATXIT

Sr. Consumer Experience Data Analyst

Location : Houston, TX

Job Overview

The Sr. Consumer Experience Data Analyst will play a key role in transforming consumer feedback and operational data into strategic insights that drive improved experience outcomes. This position supports experience improvement initiatives by leveraging advanced analytics, data visualization, and cross-functional collaboration. The ideal candidate brings strong analytical expertise, project management capabilities, and a passion for elevating consumer experience across the organization.

Desired Skill Set

Strong background in data science and analytics

Experience with project management

Skilled in data extraction, analysis, and visualization

Proficiency with Epic Analytics and programming languages such as R, Python, and Sigma

Experience maintaining dashboards and generating reports

Understanding of data engineering and ETL processes

Proven ability to translate data into actionable insights that improve consumer experience

Excellent communication, presentation, and collaboration skills

Strong time-management skills with the ability to prioritize multiple requests

Ability to work across multiple campuses and partner effectively with leaders

Minimum Qualifications

Education

Bachelor’s degree required in : Healthcare Administration, Business Administration, Health Science, Math, Statistics, Business Intelligence, Marketing, or Engineering

Master’s degree in Business or Health Management preferred

Experience / Knowledge / Skills

3–5 years of experience in healthcare administration, data analytics, consumer experience programs, survey methodologies, or voice-of-customer analytics (preferably in healthcare)

Project management experience strongly desired

Ability to perform complex analysis and interpret trends, KPIs, and customer experience data

Demonstrated growth in leadership ability

Ability to independently manage workloads and prioritize deadlines

Experience with third-party consumer experience survey platforms is a plus

Experience developing or innovating data visualization dashboards

Familiarity with CAHPS, Vizient, Value-Based Purchasing, and CMS regulations a plus

Strong communication, analytical, research, and problem-solving skills

Excellent planning and organizational skills

Demonstrates compassion, credibility, and commitment to community

Key Responsibilities

Perform advanced analysis and interpretation of consumer feedback data

Provide insights and strategic recommendations to leadership to support consumer experience improvement

Contribute to the design and implementation of process improvement strategies

Develop trend analysis reports comparing internal and external benchmarks

Ensure data accuracy, integrity, and consistency in reporting

Collaborate closely with vendors, data teams, IS teams, consumer experience managers, and field leaders to enhance consumer satisfaction

Lead or co-lead medium to large projects in partnership with the Manager

Assist in project planning, execution, and monitoring

Maintain awareness of CMS and related government reporting requirements to ensure regulatory compliance

Support organizational initiatives that promote safe, efficient, and personalized care

Participate in professional development, mentorship, and departmental goals

Perform other duties as assigned

For more details reach at   shubham.sharma@navitassols.com.

About Navitas Partners, LLC : It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.