Assistant Branch Manager (RidgePointe Experience Center) (Full Time On-Site)

Description

The Assistant Manager, Experience Center (XC) partners with the Manager to oversee the day to day activities of a team of Financial Solutions Representatives in processing routine financial transactions for members. The Assistant Manager handles daily operational tasks and ensures member service levels are met or exceeded.

Primary Responsibilities :

• Handle and oversee the daily operations of the XC (including cash and vault balancing, negotiable items, audits)
• Partner with Manager in leading a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
• Maintain and enforce systems, policies, procedures and productivity standards
• Partner with Manager in effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
• Ensure member service projects (change initiatives) meet objectives on time and on budget
• Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
• Research, resolve and communicate operational issues and potential problems to leader and / or other business units
• Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
• Manage vendor relationships to support operational excellence and member service levels

Experience and Education Requirement :

Minimum Education : Bachelor's degree is preferred

Certification / License : N / A

Location : Bellevue, WA 98074 (FULL TIME ON-SITE)

Target Compensation : $72,000 to $85,000 annually + monthly incentive

Benefits options include :

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