Engagement Manager

Engagement Manager

We’re a professional services company at the intersection of marketing and technology — partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical expertise.

About This Job

The Engagement Manager is a full‑time role focused on driving digital marketing transformation at the enterprise level for an account. The ideal candidate has a proven record of leading, delivering, and managing complex digital solutions for clients, with strong experience in managing projects through scope / discovery, estimation, UX, creative, and technical development / deployment.

Responsibilities

• Lead end‑to‑end direction and day‑to‑day execution of client digital programs, directing engagement team members on the account.
• Manage project workstreams through the full development lifecycle while serving as the primary communication point with the client’s other creative and technology partners.
• Track sprint progress and manage program backlogs in a dynamic environment with onshore and offshore development teams.
• Maintain project plans, resource assignments, and other project‑related documents and publish updates to the resource planning system.
• Ensure resources are allocated and staffed to facilitate delivery, collaborating with discipline leads to align with delivery plans and commercial targets.
• Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts, including key client partners to evangelize iCrossing’s expertise as a strategic and pragmatic delivery partner.
• Mentor and nurture talent on the team and collaborate on account plans to meet growth targets.
• Own service quality and partner with competency leaders on problem mitigation and risk management communications.

Skills & Experience

Benefits

For New York City, the estimated salary range for this position is between $119,000 and $160,000. For Chicago, the estimated salary range is between $107,000 and $144,000. The actual compensation will be determined based on experience and other factors permitted by law.

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