Solutions Architect - AppleCare Diagnostics and Repair

Weekly Hours : 40

Role Number : 200628716-3401

Summary

Imagine what you could do here. At Apple, new insights quickly become extraordinary products, services, and customer experiences. Bring passion and dedication to your job, and there's no telling what you could accomplish.

As the System Architect for AppleCare Diagnostics and Repair, you will own all technical aspects related to the design, qualification, and implementation of hardware diagnostic and repair tools used during field service events. You will define new tools based on customer needs and system requirements and develop comprehensive qualification plans to address design, risk, and performance.

Description

You will lead multi-functional teams to design and qualify diagnostic and repair solutions. Key responsibilities include :

Engaging with customers to understand their diagnostics and repair needs and translating these into technical requirements.

Collaborating with product development teams to establish design and testing parameters.

Proposing and documenting designs for diagnostic and repair tools.

Coordinating with multi-functional teams for design refinement, development, and implementation.

Working with UX designers and Solutions Architects to ensure seamless system integrations and successful deployments.

Ensuring quality by developing and approving comprehensive qualification plans.

Minimum Qualifications

MSCE / CS or equivalent relevant work experience required.

8+ years of relevant work experience.

Expertise in translating customer needs and use cases into high-level designs.

Confirmed ability to collaborate with experts and lead complex projects.

Deep understanding of product development lifecycles and server-client design principles.

Exceptional communication skills, both verbal and written.

Preferred Qualifications

Experience with large-scale systems design, hardware diagnostics, and performance tuning.

Skilled in leading projects through ambiguity and engaging with product development teams.

Adept at crossing between strategic and detailed discussions, with a consistent track record to balance simplicity and scalability.

Attention to detail, critical thinking, and willingness to challenge ideas.

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