Clinic Lead Medical Assistant

About Crossover Health

Crossover Health is creating the future of health as it should be. A national team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care the company delivers an entirely new model of healthcarePrimary Healthbuilt on the foundation of trusted relationships an interdisciplinary care team approach and outcomes-based payment. Crossovers Primary Health model integrates primary care physical medicine mental health health coaching care navigation and more and delivers care in surround-soundin-person virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Medical Assistant Lead is an essential part of the collaborative patient care team that supports an exceptional patient experience. The Medical Assistant Lead is empowered to practice and contribute throughout the care experience. At its core the Medical Assistant Lead provides direct patient care while demonstrating servant leadership leveraging our interdisciplinary approach to integrated care. The Medical Assistant Lead promotes a level of care that goes beyond industry standards and strives for excellence at every addition the Medical Assistant Lead is responsible for directing and supervising a team of RNs CNAs MAs LVNs and / or LPNs.

Collaborates with an interdisciplinary team to : improve quality of care; ensure appropriate safe and effective quality patient care; and overall clinic efficacy.

Delivers patient care practicing under the oversight of an RN or clinic supervisor

Serves as a resource to other nurses and the care team and coordinates the training and on-boarding of new support staff team members

Take medical histories measure patient vitals and other pertinent information to assist the clinician with care of the patient

Administer medications including injections in scope of practice

Manages Nursing Staff schedule and appropriateness of appointments. Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider

Handle multi-phone line system professionally answering calls scheduling appointments responding to email and ensuring great communication

Handle all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible

Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.

Participates in quality improvement programs to ensure the practice is performing efficiently and in accordance with Crossovers policies

Coordinates Quality and Compliance checks required on a daily weekly and monthly basis

Demonstrates proficiency in the use of healthcare analytic tools systems and analysis

Contributes to reporting requirements related to incident reporting and compliance

Handle inventory orders and replenish medical supplies and materials.

Participates in the implementation of new health technologies products services and programs

Assists population health programs and clinic outreach initiatives

Performs other duties as assigned

Required Qualifications

One year management experience

Graduate of an accredited medical assistant or surgical technician program

Minimum of 3 years comparable clinical back office medical assistant experience

Current CNA MA LVN or LPN license in the state you are practicing

BLS (Basic Life Support) certification required.

Preferred Qualifications

Excellent computer skills

Reading writing and excellent oral proficiency in the English language.

Strong organizational and follow-through skills.

Excellent communication and interpersonal skills.

High level of work ethic ownership accountability and initiative.

Proven organizational skills great interpersonal skills and ability to work as a key team member.

Ability to drive work from inception to completion

Ability to hand ambiguity in solving issues

Comfort and efficiency with multi-tasking issue resolution and conflict management.

Leadership skills and experience working in a collaborative team environment

Experience in a fast-paced and rapidly changing environment

Physical Job Requirements

May require standing walking and sitting for extended amounts of time.

Occasionally lift and carry items weighing up to 50 lbs.

Manual and finger dexterity and hand-eye coordination

Includes full range of body motion including potential of handling and lifting patients.

Requires corrected vision hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.

Crossover Health is committed to Equal Employment Opportunity regardless of race color national origin gender sexual orientation age religion veteran status disability history of disability or perceived disability. If you need assistance or an accommodation due to a disability you may email us at .

To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

#LI-Onsite

Key Skills

EMR Systems,Clinical Laboratory Experience,Athenahealth,Algebra,eClinicalWorks,Primary Care Experience,Phlebotomy,Medical office experience,Vital Signs Experience,Experience Administering Injections,Medical Terminology,Medication Administration

Employment Type : Full-Time

Experience : years

Vacancy : 1