Senior Systems Engineer (Managed Service Provider) (Brooklyn)Bowman Williams • Brooklyn, NY, United States
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Senior Systems Engineer (Managed Service Provider) (Brooklyn)
Bowman Williams • Brooklyn, NY, United States
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job_description.job_card.job_description50% Remote (project work, escalations, troubleshooting) 40% In-office at our Oceanside HQ (team collaboration, escalations, mentorship) 10% Local onsite client visits in Brooklyn (deployments, escalations) All travel is local and fully reimbursed. Serve as the final technical escalation point for server, network, and cloud issues Diagnose and resolve advanced problems involving Windows Server, AD, Azure AD, O365, Intune, and VoIP Manage and prioritize tickets in ConnectWise with excellent documentation Perform proactive maintenance, patching, monitoring, and system optimization Deploy and configure servers, firewalls, switches, workstations, and wireless systems Lead client onboarding and migrations, including O365 setup and data transfers Implement and troubleshoot security solutions (EDR, MFA, encryption, etc.) Conduct network and security audits to identify and mitigate risks Mentor Tier 1 & Tier 2 technicians and guide escalation processes Maintain clear, professional communication with clients and internal teams Must have MSP industry experience Expert knowledge of Windows Server, Azure AD, Office 365, Intune, and networking Strong hands-on experience with firewalls (SonicWall, Fortinet, or similar), switching & wireless Experience with server builds, virtualization (Hyper-V / VMware), and backup solutions Proficiency with ConnectWise or similar PSA / RMM tools A reliable car for local Brooklyn travel Health Insurance PTO 401(k) with match If youre an experienced MSP engineer looking to take on higher-level challenges in a fast-moving, supportive environment, we want to hear from you.
Senior Systems Engineer (MSP Experience Required)
- Location : Brooklyn, NY | Hybrid | $80K$95K + Benefits
A fast-growing Managed Service Provider is looking for a Senior Systems Engineer who thrives on solving complex technical challenges, mentoring teammates, and delivering an exceptional client experience. We support a wide range of industries and operate in a fast-paced, highly collaborative environment rooted in accountability, teamwork, and customer care.
This role blends remote work, in-office collaboration, and local onsite client visits within Brooklyn.
Work Breakdown :
What Youll Do
What You Bring
Benefits
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Senior System Engineer • Brooklyn, NY, United States
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