Support Engineer IAlliance Technical Group • Pensacola, FL, United States
Support Engineer I
Alliance Technical Group • Pensacola, FL, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor's degree preferred (associate degree acceptable). 3-5 years of experience in customer service or technical support (software support experience is a plus). Ability to install, configure, maintain, and troubleshoot complex software products is a strong advantage. Excellent communication skills, including the ability to convey technical information clearly and handle urgent situations professionally. Ability to work collaboratively in a fast-paced environment. Proven track record as a top performer and team player-humble, hungry, and people-smart. Casual Work Environment Medical, Dental, and Vision Insurance Flexible Spending Accounts 401(K) Plan with Competitive Match Continuing Education and Tuition Assistance Employer-Sponsored Disability Benefits Life Insurance Employee Assistance Program (EAP) Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st) Profit Sharing or Individual Bonus Programs Referral Program Per Diem & Paid Travel Employee Discount Hub Relocation assistance is not available for this position.
Description
Support Engineer I
Location : Austin, TX or Pensacola, FL
About Us
Alliance Technical Group is a leading provider of systems and services for stack emissions monitoring at power plants and other industries nationwide. We are committed to delivering innovative solutions and exceptional customer support.
We are seeking a Support Engineer I to join our team and help ensure our customers receive top-tier technical assistance and service.
What You'll Do
As a System Support Engineer , you will :
- Respond to inbound phone calls, online chats, and email requests for customer support.
- Troubleshoot and resolve technical issues by replicating problems, isolating root causes, identifying and testing solutions, and guiding customers through implementation.
- Document and track support cases throughout their lifecycle.
- Prioritize and manage your workload to meet customer support goals.
- Keep customers informed of progress and resolution steps.
- Contribute to the knowledge base by documenting solutions to common issues.
- Report product enhancement requests or defects to the appropriate internal teams.
- Communicate updates, bug fixes, and new product enhancements to customers.
- Participate in webinars and user group presentations.
What You'll Need
What We Offer
Additional Information
In compliance with applicable Pay Transparency laws, Alliance Technical Group provides a range of compensation for job postings within locations that have these requirements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. The pay range for this role is $55,000-65,000.
Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
serp_jobs.job_alerts.create_a_job
Support Engineer • Pensacola, FL, United States
Job_description.internal_linking.related_jobs
Pensacola, Florida, are actively recruiting for an Inpatient Neurosurgeon.This is an opportunity to join the area's leading neurosurgery group in reputation, quality, and growth.The ideal candidate...serp_jobs.internal_linking.show_more
Role Overview • • Mercor is engaging advanced CUDA experts who specialize in GPU kernel optimization, performance profiling, and numerical efficiency.
These professionals possess a deep mental model o...serp_jobs.internal_linking.show_more Alliance Technical Group is a leading provider of systems and services for stack emissions monitoring at power plants and other industries nationwide.
We are committed to delivering innovative solut...serp_jobs.internal_linking.show_more 
To plan, schedule, organize and direct, oversee material and equipment procurement, field installation and start-up of assigned physical security projects within time.
Ensure completion of projects ...serp_jobs.internal_linking.show_more
Our elite team of Oral Surgeons are seeking an exceptional surgeon partner in the Florida Panhandle dedicated to providing world-class patient care and outcomes to lead our new facility opening mid...serp_jobs.internal_linking.show_more About the Role • • Mercor is seeking experienced • •First-Line Supervisors of Office and Administrative Support Workers • • to support a leading AI lab in advancing research and infrastructure for next-...serp_jobs.internal_linking.show_more 
A well-known pediatric health system is excited to welcome an additional pediatric gastroenterologist to their team in Pensacola, FL.
Both leadership and staff / faculty positions are available.Will j...serp_jobs.internal_linking.show_more Role Description • • Mercor is hiring on behalf of a leading AI research lab to bring on highly skilled • •Machine Learning Engineers • • with a proven record of building, training, and evaluating high-...serp_jobs.internal_linking.show_more Alliance Technical Group is a leading provider of systems and services for stack emissions monitoring at power plants and other industries throughout the country.
We are looking for an Implementatio...serp_jobs.internal_linking.show_more Mercor is seeking software engineers to support one of the world’s leading AI labs in building • •robust, high-performance systems • • that serve the needs of next-generation machine learning applicat...serp_jobs.internal_linking.show_more This position sits on ground at an office location and is not a remote role, the following areas are the ideal locations for the candidate to live in (Pensacola, Florida, Tampa, Florida, Austin, Te...serp_jobs.internal_linking.show_more Mercor is hiring experienced Go Engineers • • to support a variety of high-impact research collaborations with leading AI labs.
Freelancers will help improve AI systems through work extending coding b...serp_jobs.internal_linking.show_more About the Role • • Mercor is seeking experienced • •industrial engineers • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems.This engage...serp_jobs.internal_linking.show_more 
Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabili...serp_jobs.internal_linking.show_more Alliance Technical Group is the premier leader in the environmental services space, specializing in source testing, fugitive emissions monitoring, laboratory testing & analysis, regulatory complian...serp_jobs.internal_linking.show_more 
Our elite team of Oral Surgeons are seeking an exceptional surgeon partner in the Florida Panhandle dedicated to providing world-class patient care and outcomes to lead our new facility in the Pens...serp_jobs.internal_linking.show_more
Founded in 2001 Indigo IT is an award-winning information technology consulting and services company.We are a trusted services provider to government agencies seeking innovative Cloud Cybersecurity...serp_jobs.internal_linking.show_more Mercor is hiring experienced Python Engineers • • to support a variety of high-impact research collaborations with leading AI labs.
Freelancers will help improve AI systems through work extending codi...serp_jobs.internal_linking.show_more
Inpatient Neurosurgery Opportunity - Coastal Pensacola, Florida - 7 on 7 off model, guaranteed base salary!
Baptist Medical Group • Pensacola, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote CUDA Kernel Optimizer - ML Engineer - AI Trainer ($120-$250 per hour)
Mercor • Pensacola, Florida, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Regulatory Engineer I
Alliance Technical Group • Pensacola, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Physical Security Specialist II
Navy Federal Credit Union • Pensacola, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Oral Surgeon
HealthEcareers - Client • Pensacola, FL, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)
Mercor • Pensacola, Florida, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Pediatric GI Opportunity on the FL Panhandle Coast
RosmanSearch • Pensacola, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Senior Machine Learning Engineer - LLM Evaluation / Task Creations (India Based) - AI Trainer ($21-$21 per hour)
Mercor • Pensacola, Florida, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Implementation Engineer I
Alliance Technical Group • Pensacola, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Exceptional Software Engineers (Coding Agent Experience) - AI Trainer ($85-$85 per hour)
Mercor • Pensacola, Florida, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Services Writer I
Alliance Technical Group • Pensacola, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Backend Software Engineer : Go - AI Trainer ($80-$100 per hour)
Mercor • Pensacola, Florida, US
serp_jobs.filters.remote
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Industrial Engineers - AI Trainer ($70-$110 per hour)
Mercor • Pensacola, Florida, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Software Engineer
Shuvel • Pensacola, Florida, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Inside Sales Specialist
Alliance Technical Group • Pensacola, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Oral Surgeon
Confidential • Pensacola, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Systems Engineer
Indigo IT • Pensacola, Florida, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Backend Software Engineer : Python - AI Trainer ($80-$120 per hour)
Mercor • Pensacola, Florida, US
serp_jobs.filters.remote
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted