Senior Clerk (1406) – Citywide (C00406)

Under direction the 1406 Senior Clerk performs difficult responsible and specialized clerical work and may assign clerical and office work to subordinate office personnel. This is the senior-level position in the Clerk series.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109 the duties specified below are representative of the range of duties assigned to this job code / class and are not intended to be an inclusive list.

1. Assigns clerical and office work to subordinate personnel.

2. Codes and indexes documents records and correspondence. Methods may include color code terminal digit numerical alphabetical and / or chronological order to ensure proper filing and ready access of data.

3. Disseminates information and answers inquiries by communicating with the public departmental personnel and other departments.

4. Explains and interprets existing laws regulations and administrative policies governing the activities of the assigned office to the general public and other City personnel.

5. Checks and reviews a variety of documents for completeness and accuracy.

6. Files maintains and retrieves documents records and correspondence in accordance with established procedures.

7. Compiles information and data necessary for the preparation of various departmental reports in which judgment may be exercised in the selection of data and materials.

8. Prepares and maintains a variety of reports in which judgment may be exercised in the selection of data and materials.

9. Makes mathematical computations using addition subtraction multiplication and division of whole numbers decimals and fractions.

10. Exercises sound judgment and utilizes knowledge of applicable laws regulations and procedures in solving daily clerical and office problems.

11. Receives a variety of telephone and in-person calls and routes such calls and individuals to proper places.

12. Receives and accounts for moderate amounts of money from the collection of fees and similar sources.

13. Operates office equipment including calculators photocopying equipment adding machines computer terminals document imaging fax machines and postage meters.

14. Processes mail : opens time stamps sorts and distributes the incoming mail; stuffs and seals envelopes; makes daily pickup and delivery to ensure timely mailing and receipt of mail.

Note :   Some positions  may  require heavy lifting and / or possession of a Californias Drivers License and / or bilingual skills.

Qualifications :

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

Experience :   Two (2) years of clerical experience included preparing and maintaining a variety of records and / or documents filing use of office equipment public contact and processing of incoming and outgoing mail

Substitution :   Any one of the following may substitute for six  (6) months  of the required experience :

Completion of a clerical training program (240 hours);  OR

15 semester units (or equivalent quarter units) of coursework from an accredited college or university;  OR

Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).

Verification :

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES :

Clerical Test Written Multiple Choice Exam (Weight : 100%) : Qualified candidates will be administered a multiple-choice exam presented on-online. This exam is administered to determine competencies in one or more of the job-related areas. Knowledge of : standard alphabetical numerical and chronological filing systems. Ability and Skill to : organize and make clerical work assignments; review processed work to assure accuracy neatness and conformance to departmental regulations and polices; interpret laws regulations and procedures in recommending solutions to problems; efficiently and accurately file retrieve code and index a wide variety of documents; record information in a neat legible and accurate manner; follow written directions; make complex computations in addition subtraction multiplication and division; effectively communicate and understand complex concepts policies and procedures both to and from departmental representatives and the general public; proficiently read and review a variety of documents and forms for completeness and accuracy; exercise tact and maintain poise in resolving disputes and differences arising with the public and other personnel; use a personal computer in a network environment to enter and update data create documents and use system applications e-mail spreadsheets word-processing and organizer software.

A passing score must be achieved on the examination in order to be placed / ranked on the Eligible List. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

This is a standardized multiple-choice accordance with Civil Service Rule 111.11.4 inspection privileges do not apply to the questions and answers in these examinations.

Qualified candidates will be notified of the exact dates and times of the examination. If you also apply and meet the minimum qualifications for the 1402 Junior Clerk 1404 Clerk 1408 Principal Clerk and / or 1410 Chief Clerk recruitment(s) you will only be scheduled once for the clerical core examination.

Additional Information :

The score you achieve on this examination shall be valid and banked for three years starting from the date of the examination. This means that during this three-year time-period you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within one year of the date of this examination your score will be automatically applied to that announcement. However after one year you have the option to either (a) apply your test score to the other announcement or (b) retake the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that should you re-test your re-test score would become your official score since it is the most recent (even if it turns out to be lower than your original score). Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director.

Eligible List / Score Report :

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list / score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

DURATION OF ELIGILBLE LIST : The duration of the eligible list resulting from this examination process will be 24 months and may be extended with the approval of the Human Resources Director.

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.

Computers are available for the public (9 : 00 a.m. to 4 : 00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110.

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues.

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Important Email Contact Information : Applicants may be contacted by email about this recruitment and therefore it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also applicants must ensure that emails from CCSF are not blocked on your computer by a spam filter. Applicants should add our emails to your contacts to avoid delays in updates : SFHR Email Extension

Note :

1. Please ensure the information on your application is accurate. It may not be possible to change after youve applied.

2. Your first and last name should match your legal ID for verification purposes. A preferred first name may be included in parentheses. Here is an example : Samuel (Sam) Jackson

3. Your email address should be consistent across all jobs applied to on our website.

4. Use a personal and not a shared email address. Doing so may prevent your application from submitting properly.

5. Upon successful submission of your application applicants will receive a confirmation email from Keep this email for your records. If you do not receive the confirmation email your application was not submitted successfully and you will need to resubmit.

Terms of Announcement and Appeal Rights :   Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations.  Note : The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at  terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at  Information Regarding Employment with the City and County of San Francisco :

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Exam Analyst Information :  If you have any questions regarding this recruitment or application process please contact the exam analyst Jennifer Bushman at  . Please include the recruitment ID CBT-1406-C00406 in the subject line. Recruitment ID : C00406.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV / AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Communication skills,Basic Math,Cashiering,Computer Skills,Math,Retail Sales,10 Key Calculator,Copywriting,Cash Handling,Planograms,Stocking

Experience : years

Vacancy : 1