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Vice President of Operations
Vice President of OperationsMHG Hotels - Corporate • Indianapolis, IN, US
Vice President of Operations

Vice President of Operations

MHG Hotels - Corporate • Indianapolis, IN, US
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Job Description

Job Description

We are seeking an experienced, highly motivated and dynamic individual to join our team as the Vice President of Operations (VPO).  The VPO will provide multi-hotel leadership, focusing on guest satisfaction, associate satisfaction, owner satisfaction.  Acting as direct supervisor to our General Managers, the VPO will provide support and resources both, in person and remotely, to ensure operational excellence of hotels in the portfolio.

Our Vice President of Operations makes a difference by :

  • Inspiring Followership
  • Coaching, mentoring and developing
  • Maximizing performance

Our Vice President of Operations will :

  • Provide effective people leadership of assigned hotels by attracting, motivating, developing, rewarding and retaining top talent.
  • Lead, motivate and direct with clear communication
  • Work cooperatively with others to accomplish business goals and objectives
  • Ask others for their ideas and opinions while supporting team’s decisions
  • Promote Company policies and values to all managers and associates
  • Be well versed in strategic planning and operational execution
  • Implement programs that meet corporate goals and objectives
  • Ensure proper follow up and follow thru on company deadlines and initiatives
  • Proactively and consistently measure hotel key performance indicators of guest satisfaction, market share, and flow through to ensure hotel exceeds target goals.
  • Ensure all hotels are meeting or exceeding the Brand guidelines for service, quality, training, and product
  • Ensure all hotels pass Brand quality assurance audit, internal audit, process audit.
  • Model strong customer service orientation and skills with exceptional attention to detail
  • Conduct regular property visits, using property visit tools to ensure processes and procedures are being followed.
  • Conduct monthly P&L reviews with each General Manager to ensure focus on areas of opportunity and develop action plans for improvement.
  • Effectively manage multiple projects while prioritizing tasks and utilizing action plans to achieve goals.
  • Work collaboratively with executive leadership team to achieve alignment
  • Be flexible, adaptable and able to change course of action when appropriate; effectively transitioning between tasks while maintaining objectives amidst shifting priorities.
  • Ensure professional image at all times through appropriate business conduct, appearance and dress.
  • Conduct annual performance review for General Managers
  • Take on additional projects as directed by the Chief Operating Officer, including implementation of new company initiatives / programs and assisting with new property openings and acquisitions

    • Knowledge, skills and abilities necessary to be successful in this role include :

  • Minimum seven years in hotel industry required
  • Proven leadership experience, excellent people skills, strong business acumen and exemplary ethics.
  • Experience in multi-unit leadership strongly preferred
  • Able to present ideas, concepts, and information effectively and clearly through written and spoken words; actively listens; communicates comfortably with various audiences, responds effectively to questions.
  • Coach, mentor, train and provide feedback to maximize teams’ performance
  • Must be committed to excellence and providing our guests and employees with great customer service and work environment
  • Experience in multiple hotel operating systems (Hilton, Marriott, Choice preferred)
  • Sales and Revenue Management experience preferred
  • Travel to all locations required (50%) of time
  • Valid driver’s license required
  • This job description could evolve based on the company's specific needs and goals.

    • Benefits Include : Vacation

    (6) Paid Holidays

    (5) Flex Holidays

    401k with 10% employer match

    Tuition Reimbursement

    Bonus Program

    Medical

    Dental

    Vision

    Life Insurance

    Short and Long Term Disability

    Accident and Critical Illness

    Hotel Discounts

    MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.  MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203.  Please leave a message and a member of our Human Resources team will return your call within three business days.  Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email.  Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

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