Patient Care Coordinator

Patient Arrival Specialist

Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter.

Key Responsibilities :

• Warmly Greet Patients and Guests : Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon).
• Ensure a Positive Experience : Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.
• Assist with Check-In Process : Support patients with check-in, including using online applications and troubleshooting technical issues.
• Effective Communication and Service Recovery : Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.
• Maintain a Clean Environment : Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.
• Complete Administrative Tasks : Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.
• Proactive Patient Rounding : Round on patients in waiting areas to ensure comfort and address immediate needs.

Minimum Qualifications :

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.