Sr. Customer Service Representative

Job Title

This position analyzes customers' product requirements to prepare highly detailed technical cost estimates for manufactured rubber products, keeps stakeholders well informed, and collaboratively resolves any issues to meet deadlines. This role applies science and mathematical knowledge, management of projects, and professional sales and customer service skills to serve customers in a variety of industries.

Job Duties

• Execute quotes in a timely manner and transacts customer purchase orders
• Research historical cost data and apply mathematics and mechanical principles to analyze current needs.
• Communicate regularly and directly with customers, Production, Procurement, and other departments on the details of the order including issue resolution.
• Expedite orders and provide customers with production status.
• Field customer calls on technical questions and inquiries, make recommendations and / or take corrective action to solve issues, and determine if escalated customer service is warranted by another individual.
• Working with a team of ISRs and Outside Sales support to find appropriate solutions.
• Detail Oriented and Organized individual
• Work with customers, Accounting, and Quality departments, to resolve issues requiring the return of products. Includes issuing RMA'S, entering replacement orders if necessary, and working with shipping to have defective material returned most economical way.
• Negotiate pricing in cooperation with management. Proactively generate sales and promote Company products.
• Remain up to date with Safety trainings as well as current available product lines
• Periodically work with suppliers to obtain correct product recommendations
• Maintain files to support estimates / surveys including technical calculations, instructions, and reports.

Education And / or Experience

Knowledge, Skills, Abilities

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.