Dispatch Customer Service Manager

Dispatch Customer Service Manager

Warrior Service Company is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive, patient work demeanor. The ideal candidate should also have outstanding communication, organization, and leadership skills.

Essential Duties And Responsibilities :

• Manage assigned customer projects to ensure that project customer service level agreements are met; customer's expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.
• Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.
• Manager and oversee a fleet of 40+ drivers in over 8 states.
• Ensure customer requests flow smoothly into and through the entire cycle.
• Ensure all projects are delivered on time, on budget, per scope, and to quality KPIs as a minimum.
• Performs and documents post-project reviews with assistance from operations management.
• Responsible for the project's overall outcome, including workload, assigned team members, daily activities, and special projects.

Required Qualifications :

Proven experience working with Salesforce (required)

Field Service Dispatch Experience for multi-state dispatch.

Have managed a team of 30+ people.

Ability to prioritize and delegate.

Strong leadership qualities.

Knowledge of office management systems and procedures.

Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).

Excellent time management skills and the ability to prioritize work.

Attention to detail and problem-solving skills.

Ability to develop new processes and implement them.

Route optimization experience.

Excellent written and verbal communication skills.

Strong organizational skills with the ability to multi-task.

Education :

Bachelors in Business or related field.

Job Type : Full-time perm

Salary :

70,000.00 - $90,000.00 per year. Bi-Annual Reviews. Bonus / Incentive Potential.

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Sick leave

11 Day Paid Federal Holiday Leave

Parental leave

Vision insurance

Schedule :

8-hour shift 8a to 4 : 30p OR 11a to 8p. Monday to Friday. No weekends.

Required Experience :

Customer service management : 5+ years

Dispatch management : 5+ years

Field Service Dispatch : 5+ years

SalesForce CRM : 3+years

If no SalesForce and / or Dept. of VA work experience......need to have 5+ years of work experience with management, managing over 35 employees.

Ability To Relocate :

Palm Springs, FL 33406 : Relocate before starting work (Required)

Work Location :

In-person located in Palm Springs, FL corporate Office

Job Type : Full-time perm