Director of Clinical Operations

Director of Clinical Operations Location :

• Remote Reports to : Vice President of Operations Overview Scene Health is on a mission to solve medication non-adherence.
• We’re a diverse team of clinicians, technologists, and public health enthusiasts committed to building high-impact, patient-centered solutions.
• The Director of Clinical Operations will be the driving force behind building, managing, and scaling a high-performing clinical team that supports patients with infectious and chronic conditions through our digital medication engagement platform.
• This role centers on people leadership, operational discipline, and accountability—ensuring the clinical team delivers consistently excellent care at scale.
• About the Role You will oversee the strategy, structure, and day-to-day operations of Scene’s clinical programs.
• Your primary focus will be leading a growing team of nurses, pharmacists, health coaches, and clinical support staff, setting clear standards for performance, ensuring adherence to protocols, and fostering a culture of excellence, accountability, and continuous improvement.
• This hands-on leadership role blends operational rigor with compassionate team development to drive excellence and scalability of our program, which encompasses Video-Directly Observed Therapy, video-based medication engagement and health coaching, pharmacy services, including medication therapy management, and comprehensive medication reviews.  Key Responsibilities Strategic Leadership & Standards Setting Develop and articulate a clear vision for clinical operations that aligns with organizational goals for quality, patient outcomes, and operational performance.
• Lead the strategy and execution for Scene’s clinical operations, aligning clinical programs with enterprise goals for patient outcomes, quality metrics, and operational efficiency.
• Establish and enforce clinical standards, protocols, and workflows to ensure consistent, compliant, high-quality care delivery across all programs.
• Translate strategic goals into actionable operating plans, team structures, and performance expectations.
• Collaborate closely with internal stakeholders (e.g., Enrollment, Customer Success, Growth, Product) to ensure clinical programs are launched, scaled, and executed with operational excellence.
• Partner with Product and Experience teams to recommend enhancements that improve team workflows and patient engagement.
• Represent the team and the company at external meetings or events.
• People Leadership & Performance Management Lead, mentor, and grow a diverse clinical team—including nurses, pharmacists, health coaches, and support staff—while fostering a mission-driven, patient-first culture.
• Build and implement performance management frameworks, including clear role definitions, KPIs, and development plan, while holding the team accountable to meet standards.
• Provide regular, structured feedback and coaching to ensure individuals and teams are meeting expectations.
• Partner with supervisor and human resources to design and execute training, hiring strategies, competency assessments, and succession plans that support team growth and retention.
• Oversee staffing models, scheduling, and team coverage to ensure service levels and performance goals are consistently met.
• Operational Discipline & Quality Assurance Implement and maintain rigorous QA programs to ensure adherence to protocols, regulatory compliance, and internal quality standards.
• Monitor performance in real time; identify gaps and implement corrective action plans quickly and consistently.
• Standardize SOPs, escalation pathways, and workflows to create clarity and reduce variability in clinical delivery.
• Ensure accurate and timely documentation of services to support billing, reporting, and compliance.
• Use operational platforms (e.g., Salesforce, Talkdesk, Scene’s platform) to monitor performance, track KPIs, and inform decision-making.
• Regularly analyze performance data to identify trends, opportunities, and areas needing intervention.
• About You You are a strong people manager who builds high-performing teams through structure, clarity, and accountability.
• You thrive on setting standards, coaching to excellence, and holding teams to clear expectations.
• You are operationally disciplined and comfortable making tough decisions when needed.
• You are passionate about creating meaningful patient experiences and empowering your team to deliver them.
• You are comfortable working in a fast-paced, mission-driven environment, with the ability to balance strategic thinking and hands-on execution.
• Required Qualifications Clinical background (e.g., Nurse, Pharmacist, Licensed Clinical Social Worker, or equivalent). 10+ years of progressive leadership experience managing clinical teams, including remote teams.
• Proven success in building team structures, implementing performance frameworks, and managing metrics.
• Experience developing and enforcing clinical protocols and QA programs.
• Strong data and technology fluency; experience using platforms to manage operations and track performance.
• Adept in using clinical platforms and working in a tech environment Bachelor’s degree required.
• Preferred Qualifications Experience managing digital health programs or working in a health startup.
• Experience partnering with hospitals or health plans on quality improvement initiatives.
• Advanced degree preferred, including but not limited to MBA, MPH, MScN.
• Spanish language capabilities Why Join Us?
• Benefits & Perks Competitive salary range Paid vacation, paid sick leave, plus paid holidays Health, dental, vision, short and long-term disability 401K retirement savings plan The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate.
• Scene has impacted thousands of lives to date, but you will be integral in scaling that impact.
• Work remotely while making a tangible impact on patients’ lives.
• Be part of an innovative healthcare solution addressing a $500B medication adherence challenge.
• Collaborate with passionate professionals across healthcare, technology, and public health sectors.
• Professional development and growth opportunities within a rapidly scaling company.
• If you are a compassionate, tech-savvy healthcare professional with a passion for patient engagement and medication adherence, we want to hear from you!

Apply today to join us in transforming healthcare and empowering patients toward better health outcomes.