Account Manager

Who we are looking for :

Account Manager Automotive Sales

We are looking for someone to join our client at the forefront of the steel industry. As an Automotive Account Manager youll have exciting developmental opportunities to promote some of the most advanced and sustainable steel products collaborating within a multi-disciplinary team including Global R&D and supporting customers on their journey to electrification and carbon neutrality. As part of our Sales team your contributions will be visible all around you within the company and with our strategic automotive customers. As a representative of our client you will support unified customer interactions and contribute to the success of both Dofasco and AM / NS Calvert.

Ideal candidates enjoy modern dynamic supportive work environments and are looking for the freedom to take control of their careers. The account manager supports accounts based on product and / or market segments and is seen as a sales business liaison advocating for their customers internally while considering internal business goals.

Location : Detroit Sales Office Southfield MI (DSO)

Responsibilities

• Develops and manages Account Plans for the assigned customer(s) providing customer profile information and action plans that are consistent with company direction and Sales & Marketing & strategic objectives and action plans to achieve said objectives.
• Track performance to account sales objectives and other metrics; identify and execute corrective actions and support continuous improvement efforts.
• Develops builds and maintains customer relationships via regular in-person visits including entertaining responding to customer service needs solicits new business to support sales plan objectives manages the contract process and communicates customer requirements and expectations.
• Monitor customer satisfaction through delivery and quality metrics regular feedback and relationship-enhancing strategies.
• Negotiates day-to-day customer-related issues. Able to interact and influence the customer through the negotiation process on day-to-day items including but not limited to claims freight etc.
• As part of a cross-functional team of commercial technical and manufacturing experts helps drive the organization to achieve strategic and tactical objectives related to profitability volume requirements pricing quality delivery service product development and early-vendor involvement and when appropriate supporting AMNA and our clients group objectives.
• Regular review and management of OEM required KPIs and various metrics including scorecard activities ensuring ratings are maintained and are communicated and addressed with the OEM and internal OEM team members as appropriate.
• Provide various monthly reports as assigned.
• Assist Customer Service Representatives and Customer Technical Service personnel as necessary with any concerns they may have pertaining to your assigned accounts.
• Functions in a team environment providing backup support to team members and participates in projects and special assignments as required.
• Supports internal company goals including inventory management payment performance and invoice payments / collections and be able to explain variability in billings and volumes as compared to forecasts.
• Respond to customer service requests including inquiries regarding products product delivery availability order status and requests for quotations including spot orders.
• Be the product expert to the customer and likewise identify and communicate customer needs and performance to management internally; identifies actions necessary to meet customer requirements.
• Communicates all business / market / customer intelligence back into the sales & marketing organization.
• Contributes to annual business planning (ABP) performs updates monthly to most recent forecast (MRF) and practices active on-going sales call planning with reporting via CRM tool.
• Perform customer and market analysis by understanding our client & competitor capabilities drivers price trends performance and structures as well as non-price competitive factors in customer markets.
• Monitors market information daily weekly and monthly including trend analysis and market forecasting to understand current industry economics and be a resource to customers.
• This is not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties.

What youll need

Preferred Requirements

What well offer

We offer competitive salary bonus paid vacation 401k employer match health insurance prescription drug insurance dental insurance vision insurance life and disability insurance etc.

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Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full Time

Experience : years

Vacancy : 1