Engagement Manager

Engagement Manager – Digital Transformation

Location : Remote (U.S. or Europe)

Travel : 25–40% (U.S. client sites)

Reports to : Director, Professional Services

About SkillNet

SkillNet Solutions is a global leader in digital transformation, specialising in customer experience (CX), unified commerce, and enterprise‑scale eCommerce. We help mid‑market and enterprise organisations modernise operations, strengthen agility, and unlock measurable growth across digital and physical retail channels. Our consulting‑led approach delivers strategic guidance and hands‑on solution delivery across complex technology ecosystems.

The Opportunity

The Engagement Manager (EM) is a senior strategic leader who drives commercial success, solution vision, and delivery excellence for large‑scale digital transformation programmes. Acting as a trusted advisor and executive‑facing guide, you lead clients from the earliest presales conversations through successful go‑live. This role blends strategy, solutioning, and hands‑on programme leadership – ideal for someone with deep retail / digital expertise, strong executive presence, and a passion for solving complex problems.

What you will do

Presales Leadership & Commercial Growth

• Lead end‑to‑end presales efforts, including discovery, solution framing, and executive‑ready presentations.
• Drive commercial outcomes tied to prospect‑to‑client conversion, account profitability and margin performance, and add‑on revenue and account expansion.
• Develop and refine SOWs that balance client needs with delivery feasibility and financial targets.
• Represent SkillNet’s value proposition with clarity, confidence, and consultative insight.

Executive Advisory & Client Strategy

Delivery Leadership & Technical Oversight

Team Leadership & Methodology Governance

What You Bring

Work And Benefits Snapshot

SkillNet is committed to equitable, market‑competitive compensation. Total compensation for this role ranges from $150,000 – $200,000, based on experience and expertise.

We offer a comprehensive benefits package including :

Offers are contingent upon successful completion of reference checks.

Equal Opportunity Statement

SkillNet Solutions is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, colour, religion, sex, age, national origin, protected veteran status, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any characteristic protected by law.

About Us

At SkillNet, we’re passionate engineers and creative thinkers dedicated to making modern commerce work for everyone. Since 1996, we’ve partnered with global names like Disney, lululemon athletica, and PayPal, helping them dream bigger and deliver smarter, seamless experiences for their customers.

What Drives Us

Transforming commerce is about more than technology – it's about people. We’re the team that global brands turn to when they want to reimagine how enterprise and retail work in a fast‑moving digital atmosphere. By blending AI, cloud, and cutting‑edge SaaS, we help businesses anticipate the next shift and create a unified journey across B2B, B2C, and B2B2C.

With over 63 countries in our portfolio and a diverse, collaborative culture spanning three continents, SkillNet is always pushing boundaries and having fun doing it. We believe great ideas come from everywhere, so we’re all about sharing knowledge, challenging the status quo, and celebrating our wins together.

Ready to join a team that loves what they do and is shaping the future of commerce? Let’s engineer what comes next together!

Our team is entirely remote and we’re hiring! Take a look at our openings : https : / / www.skillnetinc.com / careers / .

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