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CRM Specialist

CRM Specialist

7SolutionsUSAHouston, TX
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CRM Specialist

  • Houston, TX
  • Direct Hire
  • Job ID : SC75-2734138

Salary Range : $65000 to $75000 Per Year

CUSTOMER SERVICE / CRM SPECIALIST Location : Houston, Texas Summary : Opportunity for a talented CRM Specialist to lead the customer relationship management efforts for this growing company. As a CRM Specialist you will be pivotal in optimizing the CRM system to enhance customer engagement, streamline sales and marketing processes and drive business growth. Company : A solutions provider of packaging materials for food service, flexible packaging, label and industrial industries with a global presence in the US, India, Korea and China offering multiple products from the latest state of the art plants along with dedicated customer service. . Responsibilities :

  • Manage and maintain the CRM system to ensure data accuracy, integrity, and completeness.
  • Collaborate closely with sales, marketing, and customer service for timely updates to the CRM with funnel management, reporting and escalations.
  • Provide training and support to end-users to ensure they are proficient in utilizing CRM features and best practices.
  • Monitor CRM performance metrics and generate reports to track KPI’s and measure the effectiveness of CRM initiatives.
  • Identify automation, integration, and enhancement opportunities within the CRM system to improve efficiency and productivity.
  • Champion a customer-centric approach and drive initiatives to improve customer satisfaction and loyalty.
  • Campaign set up and management.
  • Customer segment creation and management. Requirements :
  • Three to five years’ experience with a deep understanding of CRM platforms such as Salesforce, HubSpot and Microsoft Dynamics CRM.
  • Experience with A / B Testing.
  • Excellent communication skills both written and verbal with the ability to collaborate effectively internally and with customers.
  • Strong analytical and problem-solving skills, with a detail-oriented approach to tasks.
  • Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
  • Familiarity with data management and GDPR compliance principles.
  • Experience working in the packaging or plastics industry would be viewed favorably. Education and Certifications :
  • Bachelor’s degree in Marketing, Communication, Business or a related field.
  • Certification in CRM systems and platforms are a plus.
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    Crm Specialist • Houston, TX