serp_jobs.error_messages.no_longer_accepting

Business Data Analyst

AssociaRichardson, TX, US

job_description.job_card.1_day_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Business Data Analyst

We are seeking a detail-oriented and analytical Business Data Analyst to manage and enhance our customer satisfaction reporting and dashboards. This role will be responsible for gathering, analyzing, and visualizing customer experience dataincluding survey results, service delivery performance, SLA adherence, and product quality metricsto provide actionable insights that improve customer satisfaction and loyalty.

The ideal candidate is skilled at integrating diverse datasets to build a complete, actionable view of customer sentiment and operational performance, turning complex data into compelling visualizations and recommendations.

Key Responsibilities :

Data Management & Integration
Reporting & Dashboard Development
Analysis & Insights
Stakeholder Collaboration
Continuous Improvement

Requirements : Qualifications :

Bachelor's degree in Business, Data Analytics, Statistics, Economics, or related field.

2+ years of experience in business / data analysis, preferably in a customer experience, operations, or customer insights role.

Proficiency in BI tools (e.g., Power BI, Tableau, Looker) and data manipulation (Excel, Power Query, SQL).

Strong analytical skills with the ability to interpret large, complex datasets.

Excellent communication skills with the ability to simplify complex findings for diverse audiences.

Preferred :

Experience with customer satisfaction survey platforms (e.g., Qualtrics, Salesforce Feedback Management, SurveyMonkey).

Knowledge of statistical methods for survey analysis and performance benchmarking.

Familiarity with CRM and operational systems (e.g., Salesforce, ERP).

Key Competencies :

Analytical Mindset Uses data to solve problems and guide decisions.

Attention to Detail Ensures data accuracy and reporting precision.

Storytelling with Data Communicates insights in a way that motivates action.

Business Acumen Understands how operational performance influences customer satisfaction.

Collaboration Works effectively across departments and with stakeholders at all levels.

serp_jobs.job_alerts.create_a_job

Data Analyst • Richardson, TX, US