Member Services Representative

A company is looking for a Member Services Representative.

Key Responsibilities

Receive and resolve incoming calls from members, providers, and other constituents

Issue authorizations and handle claim inquiries while providing accurate benefits information

Process customer claims and fulfill requests for ID cards and other customer service inquiries

Required Qualifications

High school graduate or equivalent; business-related college courses preferred

Two years of customer service or call center experience

Two years of experience in the health care industry or insurance environment preferred

Strong computer and technical skills for data entry