Customer Resolution Specialist

Customer Resolution Specialist

PDS Defense, Inc. is seeking a Customer Resolution Specialist, in Herndon, VA.

Job Description :

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for aircrafts, as well as parts for competitor aircraft, for customers in the Americas region.

Primary Responsibilities :

Order Processing : 60%

Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.

Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

Relationship Building : 20%

Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.

Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

Technical Support : 10%

Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.

Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Education :

An Associate's Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience :

2+ years of customer service experience in a fast-paced environment is required.

Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency :

PC literacy, including intermediate word processing, spreadsheet, and database skills.

Basic knowledge of Google Suites (Sheets, docs, slides)

Basic knowledge of SAP, preferred

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements :

Minimum Security Clearance : No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled