Customer Service Representative

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

prioritizationpositive attitudeproblem-solving skillsproblem resolutionproblem solvingresilience in challenging situationsflexible schedulingcustomer service and supportconflict resolutionmultitasking and prioritizationdocumentationcollaborationproficiency in customer service softwarecustomer satisfaction commitmentstrong communication skillsteamwork and collaborationstrong oral and written communication skillsorganizational and time management skillsempathyability to multitask and prioritize effectively under pressurecustomer satisfactionoral and written communication skillsactive listeningcustomer satisfaction and service excellenceability to multitask and prioritize under pressureability to multitask and prioritizecustomer feedback gatheringcustomer service experiencecustomer servicecrm systems familiaritystrong analytical and problem-solving abilitiesstrong oral and written communicationorganizationknowledge of crm systemsmultitaskingorganization skillsproficiency in customer service software and toolsmulti-taskingcommunication skillsfamiliarity with crm systemscustomer service representativescustomer relationship management (crm)customer feedbackcustomer feedback analysisstrong interpersonal skillsteam collaborationlanguage fluencycommunicationproblem-solvingwritten communicationflexibility in schedule availabilitybasic understanding of business operationseffective communicationanalytical abilitiesfamiliarity with crm systems and practicesoral communicationability to multitaskcrm systems and practicesbasic understanding of business operations and customer needscrm familiaritycustomer service softwareability to multitask and prioritize effectivelyteamworkfluent in multiple languagesproblem-solving abilitiestime managementflexibilitycustomer feedback managementcustomer service software proficiencyflexibility in scheduletime management skillsresiliencesales supportbilingualisminterpersonal skillsanalytical and problem-solving abilitiesanalytical skillsstrong analytical skillsorganizational skillsbilingual or multilingual abilitiesflexible schedule availabilitysalescrm systemscustomer relationship management (crm) familiaritypositive attitude and resilienceadaptabilityexcellent organizational and time management skillscustomer service skillsexcellent organizational skills

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000