Platform Human Resources Manager

POSITION DESCRIPTION

POSITION TITLE : Human Resources Manager

EMPLOYMENT CLASSIFICATION : Exempt

POSITION REPORTS TO : Regional HR Manager / Regional Vice President

DEPARTMENT : Human Resources

Position Summary

Paradies Lagardère is an award-winning and innovative airport concessionaire, delivering first-class retail and dining experiences that keep travelers coming back year after year. We are seeking an experienced Human Resources Manager to serve as the primary HR partner at the platform level. This role oversees recruiting, onboarding, employee relations, compliance, and engagement initiatives in alignment with company policies, airport / brand standards, and applicable labor laws.

The Human Resources Manager works closely with leadership teams to support staffing needs, guide corrective action, conduct investigations, and foster a positive and inclusive workplace culture. Experience in a unionized environment is strongly preferred to effectively manage labor relations, contract compliance, and grievance handling.

Why Work with Us

Career advancement opportunities

Competitive pay and medical benefits

Company-paid time off and premium pay for worked holidays

401K program with company match

Online learning system for continued development

Associate recognition and engagement programs

Dining and merchandise discounts

Transportation and parking assistance

Fun, inclusive, and collaborative work environment

Duties and Responsibilities

People

Build and maintain a great workplace by promoting engagement, learning, and career development.

Source and recruit high-potential candidates using approved tools and guides.

Ensure onboarding and compliance-based training is completed on time.

Mentor and coach team members, fostering upward mobility and performance accountability.

Recognize excellence regularly and sustain a culture of coaching and feedback.

Deliver timely performance evaluations and support career development planning.

Actively drive associate engagement through surveys, recognition programs, and meetings.

Act as an advocate for associates through an open-door policy.

Operational Excellence

Guide and train leaders on HR policies, compliance (EEO, ADA, FMLA, Workers’ Compensation), and best practices.

Conduct effective employee relations investigations and partner with leadership to address issues.

Lead and oversee onboarding processes for new hires.

Partner with managers on performance management, including counseling and documentation.

Conduct HR audits (employee files, training, compliance) to ensure accuracy and efficiency.

Partner with Regional HR leadership on escalated issues and initiatives.

Profitable Growth

Complete personnel, payroll, and administrative tasks accurately and on time.

Enforce security and loss prevention measures to protect associates, guests, and company assets.

Support a safe workplace by ensuring compliance with safety standards and incident reporting.

Innovation & Productivity

Identify opportunities to improve HR processes and collaborate on innovative solutions.

Demonstrate adaptability and problem-solving skills in a fast-paced environment.

Maximize resources by delegating effectively and driving accountability.

Ensure compliance with all operational standards, policies, and labor laws.

Effective Communication

Deliver clear, multi-channel communication tailored to various audiences.

Provide accessibility and visibility to associates and management teams.

Exhibit leadership courage by coaching peers, leaders, and direct reports as needed.

Encourage open, two-way feedback and team collaboration.

Education, Experience, and Certifications

2–3 years of HR experience; food & beverage or retail experience preferred.

Bachelor’s degree in Human Resources or related field preferred (equivalent experience considered).

Direct exposure to recruitment, training, payroll, benefits, employee relations, and performance management.

Familiarity with federal, state, and local employment laws.

Union environment experience strongly preferred.

Proficiency with Microsoft Office and HRIS systems.

Qualifications

Ability to work a flexible schedule in a 24 / 7 / 365 environment, including weekends and holidays.

Strong customer service, communication, and interpersonal skills.

Ability to prioritize and manage multiple tasks in a fast-paced setting.

Ability to stand, bend, lift up to 25 lbs., and walk long distances in an airport environment.

Demonstrated initiative, integrity, and ability to work independently.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

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