Branch Operations and Pipeline Manager

Job Description

We are excited to hire an Operations Manager for our downtown Chicago Team!

Starting salary ranges between $70,000 to $118,000 depending on experience, with monthly bonuses based on branch production

This position requires the ability to work a hybrid schedule in our downtown Chicago office but work from home opportunities will be available.

The Branch Operations Manager is responsible for leading, motivating, and driving team performance and the overall growth and profitability of the branch through overseeing the loan pipeline through processing, underwriting, closing and post-closing functions. They will manage and mentor the branch support staff including Loan Partners and Loan Processors.

Essential Duties of the Position :

• Provide support and resolutions to the challenges arising from branch operations.
• Oversee the loan pipeline from application through funding to ensure critical dates are consistently met.
• Carry a small, personal pipeline of loans
• Train, develop and coach new team members on all aspects of their position (with the exception of how to sell).
• Monitor daily reports and LOS dashboards to track file status, and reassign or escalate issues as needed to meet turn times.
• Facilitate a weekly pipeline meeting that reviews in detail every loan scheduled to close in the next 60 days.
• Set daily priorities for processing team members.
• Respond to team members’ time-off requests and ensure appropriate branch coverage.
• Coordinate staffing and capacity planning to meet service level expectations and handle file overflow.

Qualifications

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Additional Information

All your information will be kept confidential according to EEO guidelines.