Desktop Support Technician

Title : Desktop Support Technician

Location - Fort Lauderdale FL

Basic Qualifications

Proven troubleshooting experience across Windows macOS networking virtualization security AV systems and hardware asset management.

Strong problem-solving analytical and communication skills.

Good understanding of major operating systems Active Directory and networking concepts.

Knowledge of OS imaging technologies.

Basic understanding of telephony components.

Hands-on experience troubleshooting hardware and software.

Proficiency with Microsoft Office Google Workspace and Zoom.

Ability to prioritize and handle multiple tasks in a fast-paced environment.

Experience using ticketing / incident management tools.

Ability to explain technical concepts to both technical and non-technical users.

Strong customer service orientation.

Ability to manage and close tasks within defined SLAs.

Microsoft certifications and experience with Citrix products are a plus.

Hands-on experience with AV and collaboration platforms.

Requirements

Graduation in Computer Science IT or an equivalent field.

Minimum 3 years of experience in a help desk or technical support environment.

At least 2 years of experience in deskside / field support.

Thanks and Regards

Muskan Mahna

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1