Telecommunications Customer Service Representative - HIRING ASAP

Connect Diverse Communities : Become a Telecommunications Customer Service Representative for AT&T at Vincere M arketing Inc. in Carmichael!

Vincere Marketing Inc., a preeminent marketing firm and a committed AT&T Residential partner, is now hiring a Telecommunications Customer Service Representative in Carmichael. This role is ideal for candidates eager to launch a career in sales and client engagement, with the unique ability to connect with a diverse community. You’ll be a trusted resource, providing support and connecting customers with AT&T's latest internet, TV, and phone services.

As a Telecommunications Customer Service Representative, you’ll receive hands-on training and mentorship to build the skills needed for sales and client relationship management. In this role, you’ll represent our brand by engaging with customers, simplifying complex product options, and ensuring a comfortable and trustworthy experience for all. The Bilingual Sales Associate streamlines communication, drives sales, and ensures a smooth and efficient experience for every client, solidifying their trust in the AT&T brand.

Role Requirements for a Telecommunications Customer Service Representative

Provide bilingual support for AT&T customers, guiding them through service options and resolving inquiries.

Develop product expertise across AT&T’s internet, TV, and phone services to deliver accurate, personalized recommendations.

Update customer records in CRM systems with precision, ensuring data accuracy and compliance.

Liaise between clients and internal teams to streamline communication and close residential sales efficiently.

Identify customer needs and present tailored AT&T solutions, escalating complex cases when needed.

Monitor satisfaction metrics and share feedback to improve service delivery and support processes.

Deliver empathetic, bilingual assistance that builds trust and enhances the customer experience.

Support onboarding and activation, ensuring a smooth transition into AT&T services.