Field Service Specialist (Los Angeles)

Essential Duties and Responsibilities :

We are looking for a self-starter Field Service Specialist to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes product reliability and increases profitability.

Assist the Field Service Engineer in the testing, commissioning, troubleshooting and warranty support of delivered fleets.

Quickly and accurately troubleshoot and diagnose equipment issues and determine what is needed to get the equipment running again.

Verify proper hook up of cables completed by other Technicians prior to energizing.

Build test fixtures and perform bench measurements.

Assist assembly with questions and pretest hardware and wiring checks.

Conduct special testing when necessary for engineering.

Assist with new personnel training.

Ability to design test fixtures and perform bench measurements.

Remove and install components and access paneling to perform diagnosis on a frequent basis.

Operate and test equipment after repair and make critical component and system adjustments.

Complete assigned service reports needed to document parts and labor expenses and repair methodology.

Communicate with customers to teach them how to correctly use our equipment and decrease future needs.

Perform field modifications and retrofits on delivered equipment throughout the warranty period.

Other duties as assigned.

Education and / or Work Experience Requirements :

High School Diploma (or GED equivalency); two-year vocational education certificate or equivalent knowledge is preferred.

This position requires a minimum of 2 3 years of industry-related experience to reach competency.

Proven multi-tasking skills able to handle multiple projects simultaneously within a manufacturing environment; work within aggressive timelines collaboratively with cross-functional departments.

Demonstrated ability to work as a strong contributor in a team environment on complex projects.

Detail-oriented, dependable, motivated, ability to work with minimal supervision.

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Excellent computer proficiency (MS Office Word, Excel and Outlook).

Experience with or knowledge with High voltage up to 700V DC and proficient use of electrical test equipment. (Voltmeter, Oscilloscope, etc.)

Experience in creating test plans and test specifications for safety critical systems, test techniques recommended by the railway safety standards is an asset (EN 50126, EN 50128, EN 50129).

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.