Assistant Patient Coordinator

Our client is currently seeking a Assistant Patient Coordinator

This position requires you to go onsite to Shrewsbury, MA - MUST be able to make this commuteHours :  Tues-Fri 10a-7p, Sat 10a-3p

Position Summary

We are seeking a client-facing sales and marketing professional with a proven track record of success. The ideal candidate will bring confidence, a proactive yet tactful personality, credibility, and high integrity coupled with an excellent work ethic. They will excel in building relationships and creating lifetime partnerships with patients, thriving in a high-energy environment. Team members work in a proactive environment with self-accountability.

Assistant Patient Coordinator

Responsibilities :

• Educate patients and potential patients on our services, creating highly customized treatment plans to help them look, feel, and be their best.
• Sell the value of our services during consultations and treatments.
• Follow up with previous patients to cultivate ongoing relationships and renew their interest in partnering with the company.
• Create partnerships in the community and cultivate lasting relationships with patients.
• Support and participate in outbound marketing activities to develop synergistic partnerships with local complementary businesses.
• Partner with the Patient Coordinator to manage and oversee daily clinic operations, including accounting, scheduling, sales, marketing, client retention, inventory management, and patient check-in / out.
• Create a strong clinic culture and motivate others for optimal performance.
• Greet patients in a friendly manner, answer incoming calls, handle patient scheduling, and manage pre- and post-visit communication.
• Process patient charts to ensure highly developed treatment plans, adjust as necessary, and ensure payments are made for services.
• Evaluate guests’ suitability for laser, aesthetic, and other non-surgical cosmetic services.
• Follow proper protocols for lasers and aesthetic devices, maintaining consistent adherence to established patient care standards, and act as a liaison to the medical director.
• Perform services including IPL / Photofacials, Fractional Laser Treatments, DiamondGlow Facials, Laser Hair Removal, EMSCULPT NEO + CoolSculpting Treatments, Venus Legacy, and PICO Genesis Tattoo Removal.
• Be knowledgeable in treatment protocols and all services offered, plus retail product lines (SkinCeuticals, SkinMedica, Obagi, NeoCutis).

Requirements :