Small Animal Rehabilitation Client Service Representative

Essential Job Duties include, but not limited to :

• Be an essential and responsible member of our patient care team and work closely with all other team members  Always exercise professional, patient, respectful communication  Be able to accurately describe and discuss the treatments offered at our clinic to current and potential clients including but not limited to underwater treadmill, laser, shockwave, massage, physical therapy / fitness, chiropractic, weight loss, and more  Have an organized and thorough approach to patient information gathering from clients and referring veterinarians  Work closely with clinic manager to refine operation efficiency  Manage the daily flow / pace of the incoming and outgoing patients Be available at front desk for client assistance at all times  Skilled multi-tasking for check-in process, check-out process, scheduling / rescheduling appointments, confirming appointments, sending and receiving patient records and documents, managing phone calls and voicemails, ensuring all payments are received for services  Working with electronic medical record software, computer and phones  Maintain clinic cleanliness and organization in accordance with hospital protocols  Maintain detailed and accurate patient record keeping  Assist with exceptional client education and communication in accordance with hospital protocols  Ability to use electronic medical record systems efficiently and accurately - EzyVet Software preferred  Perform all other duties as assigned  Ability to assist all team members as needed, including veterinarians, technicians, practice manager, and other client service representatives Ability to work both independently and as an essential part of a team  Ability to work with, safely restrain, and lift companion animals of all sizes  Ability to correctly assess patient body language and adjust handling protocol to reduce patient stress and increase compliance  Ability to communicate respectfully, patiently, and accurately with clients and other staff members  Ability to accurately communicate policies to clients and consistently enforce them   Ability to sit, stand, walk, jog, stoop, bend, twist, kneel, and / or crouch for long periods of time Be regular in attendance and timeliness  Requirements :   Have at least 2 years of fast-paced veterinary customer service experience  Have a personal interest and / or experience with integrative medicine  Know how to pronounce common veterinary terms and give basic descriptions of the treatments offered at our clinic  Proficient and efficient computer and phone skills  Details :   Job Type : Full-time or Part-time  Schedule : Monday through Friday, 8 hour shift; no nights, no weekends; subject to change  Work location : in person  Pay : Negotiable $20.00 - $22.00 per hour based on experience Benefits : 401k (with company match), paid time off, paid holidays Powered by JazzHR