PACE Center Secretary

PACE Center Secretary (Bilingual in English / Spanish)

East Boston, MA

Full-time, benefits-eligible

M-F 8am-5pm

Responsible for supporting the daily operations of the PACE Center. Primary responsibilities include greeting, scheduling, data entry, telephone triage maintenance of medical records, supply ordering and environmental duties in support of the PACE site.

Essential Duties & Responsibilities :

• Responsible for ensuring completion of scheduling and general reception tasks to ensure the smooth functioning of the PACE center.
• Scheduling and rescheduling PACE center appointments in EPIC.
• Notifying participants or family of appointments and arrangements.
• Oversees the coordination of all transportation arrangements and changes for PACE center attendance and external appointments.
• Answers phone calls and triages appropriately utilizing staff messaging and telephone encounters for all PACE Center staff.
• Serves as a vital link between the team, participants and families.
• Manages data entry and medical records functions for the site.
• Responsible for a variety of department and environmental duties.

Qualifications and Requirements :

Benefits :

EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

About East Boston Neighborhood Health Center :

Everywhere you turn, you can feel it : Passion and commitment at the East Boston Neighborhood Health Center (EBNHC), the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.

Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.

For the eighth time, East Boston Neighborhood Health Center has been named one of the Top Places to Work in Massachusetts by the Boston Globe! This award recognizes the most admired workplaces in the state voted on by the people who know them best — their employees. Read on to see how we’re striving to be an employer of choice.

1. SENSE OF PURPOSE

Founded during the Civil Rights Movement, EBNHC provides high-quality care to all without regard to age, race / ethnicity, insurance status or ability to pay. As the largest community health center in Massachusetts and one of the largest in the nation, EBNHC opens its doors to patients from all demographics and cultures and provides them with the same quality care. Our staff is unified and passionate about fulfilling this mission. We believe we can change medicine for the better and we do it every day.

2. FOCUS ON DIVERSITY AND EQUITY

Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas. We know that neighbors who share cultures, concerns, and goals understand one another, and that that understanding reduces barriers to care and opens doors to opportunity. We’re committed to fostering an inclusive and equitable environment for all inside and outside the health center.

3. STRONG LEADERSHIP

EBNHC’s leaders are instrumental in shaping healthcare policy across Massachusetts and is dedicated to creating equity in medicine. Their efforts along with tireless work of our frontline staff have led to more than 100,000 vaccine doses administered in neighborhoods hit hardest by the pandemic including East Boston, Chelsea, Revere, Winthrop, Everett, and the South End.

4. TRAINING AND ADVANCEMENT

Our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers. More than half of our employees reside in our service area. By bringing education and training opportunities to the community, we provide employees and community members with the education and skills needed to obtain well-paying jobs in health care, ultimately strengthening the local economy.

5. FLEXIBILITY AND PROGRESSIVE BENEFITS

The workplace is undergoing a once-in-a-lifetime transformation, and organizations that embrace that change, and put their employees’ needs first rise to the top. To attract and retain outstanding staff members, we nurture and maintain a supportive environment that reflects our mission and culture. That includes offering important benefits like medical, dental, life and disability insurance, paid time off, flexible spending and transportation accounts and excellent malpractice coverage so that you can be your best inside and outside of work.