Servicing Specialist

Job Description

Servicing Specialist - Lumberton, NC

Are you passionate about supporting agriculture and rural communities? Do you thrive in a relationship-driven environment where your analytical skills and customer service make a real impact? If so, we want to hear from you!

As a Servicing Specialist at AgCarolina Farm Credit, you'll play a key role in providing outstanding support for all loan packages. You will maintain excellent customer service with both external and internal customers while assisting with loan closings and post-closing actions, loan validations, maintaining digital and hard copy security files, and servicing branch accounts. You should enjoy the challenge of efficiently supporting and prioritizing high quality loan servicing and accounting from closing through loan satisfaction / release. You will work in a culture that welcomes and respects strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization.

What You'll Do :

• Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity and quality expectations
• Timely and accurately key payments and ledger entries, prepare deposits, report monitoring, and daily balancing
• Adhere to Association's internal controls policy
• Ensure files are complete and scan loan documents per Association policy
• Show initiative by proactively owning loans from the queue
• Demonstrate mastery of Servicing Specialist duties and require a low level of oversight
• Deliver exceptional customer experience
• Foster relationships with members and peers
• Invest in ongoing learning and development opportunities to both grow the individual and the Association.
• Maximizes quality business growth to meet Association's profitability and other business plan objectives

What We Value :

At AgCarolina, we believe in :

What We're Looking For :

Why Join Us?

If you're looking for :

AgCarolina Individual Competencies :

Interview Process :

Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.

Equal Opportunity Employer / including Disabled / Veterans. AgCarolina is unable to sponsor employment visas at this time.

About Us

AgCarolina Farm Credit is the largest ag lending cooperative operating in North Carolina with a local presence throughout the territory. The Association has approximately $3.1 billion in gross loan volume, serving more than 6,000 members.

Our purpose at AgCarolina Farm Credit (ACA) is to serve the agricultural industry and our rural communities, yielding a more prosperous future for all. We are committed to providing constructive credit and financial services to grow the success of our members, one local relationship at a time.

We believe that an inclusive team of employees is the best way to serve our agricultural and agribusiness customers. AgCarolina refers to our diversity initiatives as inclusion initiatives. With inclusion, we seek to involve all employees, management team, and board in fostering an environment that encourages and acknowledges the positive contributions individuals from all backgrounds can make in the success of our organization. By embracing and leveraging our unique strengths we establish ourselves as a positive corporate citizen and an employer of choice.

We are committed to attracting and developing an outstanding team of employees and supporting each one to achieve his or her full potential. Our success at AgCarolina GROWS by :

In addition to our Core Values, AgCarolina has established competencies for employees, leadership, and senior leadership positions. These competencies are designed to provide a clear picture of the daily actions one can take and develop over time to add value to the Association and enhance their professional growth.

Equal Opportunity Employer / including Disabled / Veterans. AgCarolina is unable to sponsor employment visas at this time.