Service Assistant

Job Description

Job Description

Sterling KIA in Lafayette, LA is hiring!

We are looking for motivated individuals who take pride in serving Acadiana and being part of a successful family-owned and operated business.

As a Service Assistant , you’ll play a vital role in supporting our Service Department by assisting customers, moving vehicles on and off the premises, and helping ensure a smooth and efficient service process from start to finish. This position is ideal for someone who enjoys working in a fast-paced environment, multitasking, and delivering exceptional customer service. This is an excellent starting point to grow into a Service Advisor!

Essential Duties & Responsibilities

• Move vehicles to and from designated areas on or off the premises
• Assist customers in the Service Department, ensuring a welcoming and efficient experience
• Perform vehicle walk-arounds, including driving vehicles over the alignment check machine
• Provide shuttle rides for customers as needed
• Answer incoming phone calls and assist with directing calls or answering customer questions
• Call customers with updates on vehicle service status
• Coordinate with Service Advisors and Technicians to relay accurate information
• Maintain a professional appearance and represent Sterling Automotive Group with integrity and courtesy

What We’re Looking For

Schedule : Full-time Monday-Friday

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

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