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Service Assistant

Service Assistant

Sterling Automotive GroupLafayette, LA, US
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Job Description

Job Description

Sterling KIA is seeking a dependable and motivated Service Assistant to support our Service Department. This role combines shop support with hands-on training toward becoming a Service Advisor. You’ll help keep operations running smoothly while gaining valuable customer service and service writing experience.

Essential Duties & Responsibilities :

  • Move, transport, and park vehicles on the lot and to nearby locations
  • Assist customers with shuttle transportation as needed
  • Maintain a clean, safe, and organized shop by sweeping, mopping, emptying trash, and tidying work areas
  • Support technicians and service staff with general shop needs
  • Assist service advisors with writing repair orders and capturing customer concerns
  • Help provide quotes, estimates, and updates to customers in a clear, professional manner
  • Coordinate with technicians to ensure services are completed accurately and on time
  • Assist in greeting customers in the service lane and moving vehicles for drop-off and pick-up
  • Develop strong communication and customer service skills to create lasting relationships

Qualifications & Job Requirements :

  • Reliable transportation to and from work
  • Ability to work independently and take initiative
  • Must be able to lift up to 50 lbs unassisted
  • Prior experience in a similar role is a plus, but not required
  • Strong work ethic, punctuality, and attention to detail
  • Must successfully complete a pre-employment background check & drug screen
  • Must have a valid driver's license with a clean driving record, and be at least 18 years of age due to insurance purposes
  • Minimum of a high school diploma or equivalent is required

    • Schedule : Full-time, Monday-Friday

    Why Choose Sterling?

    Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

  • Benefits : Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
  • Financial Security : Guaranteed 40 hours per week with base pay + commission
  • A little lagniappe : Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment

    • We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

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