Front Office Supervisor

SEA MAR Community Health CentersBurien, WA

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Position Summary :

Full-time Front Office Supervisor position available for our Burien Medical Clinic. Ideal candidate will have proven excellent customer services skills, demonstrate enthusiastic and professional demeanor, and excel at multi-tasking while an integral part of the care team ensuring patient flow and providing quality patient care in a safe and timely manner. The main function is to supervise the receptionists, coordinate patient flow and coordinate patient schedules. In addition, must be able to participate in the training process of new employees and be knowledgeable of procedures used. Participates in Quality Improvement and assists the Clinic Manager in other necessary meetings.

Duties and Responsibilities :

Supervises front desk, switchboard, and medical records and managed care staff. (Recruitment,

orientation and training, provide point of contact to front desk and dental front desk staff,

resource allocation, task definition, performance standards, performance feedback, cross

training, performance evaluation, corrective action, shift scheduling, coordinate training, changes

in policy that affect their department, and interface between management.)

Oversee access, customer service; check in procedures, patient confidentiality, registration, and

patient financial screening procedures. Ensures that all policies and procedures are being

followed and are efficiently implemented.

Works closely with the Nursing and Lab departments to ensure the delivery of efficient and

effective customer service to staff and clients.

Assists in the preparation and implementation of departmental policies and procedures.

Works closely with clinic management on problems and issues related to patient flow and

operations.

Responds to patient complaints and concerns in coordination with clinic management when

necessary.

Education and / or Experience :

High school diploma or equivalent.

Must have completed basic courses in office management and be knowledgeable of the duties and responsibilities of the front desk staff.

Computer skills, verbal and written skills, and confidentiality is a must.

High School diploma or GED equivalent.

Bilingual in English / Spanish preferred, but not required.

What We Offer :

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of :

Medical

Dental

Vision

Prescription coverage

Life Insurance

Long Term Disability

EAP (Employee Assistance Program)

Paid-time-off starting at 27 days per year + 10 paid Holidays.

We also offer 401(k) / Retirement options and an exciting opportunity to work in a culturally diverse environment.

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Front Office Supervisor • Burien, WA