Customer Support Representative

Temp-To-Hire Customer Service Representative Opportunity

Starting at $16.50 an hour

Schedule : Monday-Friday 10 : 00 am-7 : 00 pm

Job Description

As a Customer Service Representative, you will serve as the first point of contact for customers seeking aftermarket technical support. You will be responsible for troubleshooting and resolving basic product-related inquiries, providing timely assistance through phone, email and chat channels.

Job Duties & Responsibilities

• Serve as the first point of contact for customer inquiries related to products and services.
• Answer phone calls, emails and chat inquiries promptly and professionally.
• Record detailed notes of customer interactions, including reported issues, troubleshooting steps and resolutions, in the customer service management system.
• Ensure all customer records are accurate and updated.
• Advise customers on product features, compatibility and best usage practices.
• Stay current with new product releases, technical updates and troubleshooting methods.
• Participate in training sessions to improve knowledge and customer service skills.
• Assist customers with return or warranty claims by verifying product issues and providing required instructions.

Position Requirements

Pay Details : $16.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.