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Service Order Dispatch

Service Order Dispatch

TechFlow, Inc.Columbia, SC, US
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Job Description

Job Description

Service Oder Dispatch / General Clerk III - U.S. Army Fort Jackson Competitive Wages and an INSURANCE ALLOWANCE!

Top reasons to work at EMI Services, a subsidiary of TechFlow :

  • Paid time off- Vacation, Sick & Federal Holidays
  • ESOP (Employee Stock Ownership Plan)

General Clerk III -Service Order Dispatcher (Work Control) position primarily receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company, records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crew. The Service Order Dispatcher calls or writes the customer to ensure satisfactory performance of service, keeps a record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.. This is a highly responsible and detailed clerical position .The ideal EMI Service Order Dispatcher has knowledge of dispatching methods and familiarity with building maintenance needs and service requirements.

Salary

18.56 / hr. plus $4.93 fringe benefits used towards insurance and 401k!

See ALL the fantastic benefits you receive as an employee of EMI below!!

Key Responsibilities

  • Distinguish tickets in the query and assigns them to the correct department and assigns work to appropriate crafts personnel
  • Relay messages and special instructions to mobile crews and other departments by phone and Smartsheet
  • Schedule and dispatches all preventative and cyclic maintenance work orders
  • Input technician’s time and notes in the ticket
  • Close out tickets by putting them in a completed status with detailed notes for documentation
  • Troubleshoot any discrepancies or researches complex work orders when necessary
  • Keeps record of service calls and work orders by maintain proper filing of completed work orders
  • Issue and sign out keys to subcontractors working on the contract
  • Maintain key, fleet, and gas card logs
  • Assists in compiling reports related to the unit's activities
  • Perform other related duties as assigned

    • Essential Skills

  • Knowledgeable in current office equipment and standard business computer programs and proficient in Maximo
  • Training will be provided for use of Maximo and other maintenance software required
  • Considerable knowledge of office practices, procedures, equipment, and standard clerical techniques
  • Some knowledge of dispatching methods, techniques, and practices
  • Some knowledge of building maintenance needs and service requirements
  • Some knowledge of the practices, methods, materials, and equipment of the building trades
  • Type; operate a personal computer, with emphasis on accuracy, mental alertness, and neatness
  • Adaptable and flexible in work situations
  • Prioritizes tasks to ensure completion in a timely manner

    • Requirements

  • High school diploma or equivalent
  • 2+ years in a related administrative position or formal vocational / technical training in office work
  • Valid driver’s license compliant with REAL ID Act or are you willing and able to obtain one
  • Pass a pre-employment drug screening and background check
  • Regular, dependable attendance
  • U. S. citizenship to obtain and maintain access to military installations

    • Physical Requirements

  • Carrying objects / boxes / print -outs short distances
  • Extensive work with a personal computer
  • May require lifting and moving as much as 25 pounds with assistance
  • Use of hands, reaching with hands and arms, talking, and walking
  • Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping
  • This is an indoor clerical position
  • Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Click here to follow EMI Services on Facebook

    Preferred Qualifications

  • Experience with Maximo

    • Benefits

    As a team member at EMI, you’ll enjoy :

  • Generous benefits package consistent with Service Contract Agreement
  • Insurance Allowance
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Employee Stock Ownership Plan (ESOP)
  • Paid Time Off (Vacation, Sick & Federal Holidays)
  • Short Term and Long Term Disability
  • Term Life Insurance
  • Safety Allowance
  • Uniforms
  • Tuition Reimbursement
  • Non-seasonal- always steady work!
  • Referral program- Join our team then bring your friends

    • What Sets EMI Apart

    EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients’ expectations.

    The Right Partner : EMI has grown by gaining our customers’ trust and our employees’ loyalty. We’ve successfully performed over 60 service contracts and we understand the unique challenges facing today’s military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.

    The Right Team : The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.

    The Right Approach : EMI brings vast expertise and proven solutions to augment our clients’ operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.

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    Dispatch • Columbia, SC, US