Summary of Position
The Inside Sales Representative is responsible for developing new leads through appointment generation by communicating
with customers, understanding their needs and ensuring a smooth sales process. The Inside Sales Representative generates
revenue by obtaining sales orders, understanding customers’ security system needs, providing product information and
developing accounts.
Essential Functions
- Physical presence in the office to accomplish these tasks, meet and work with others
- Source new sales opportunities through inbound lead follow-up via inbound phone calls, web leads, customer referrals,
marketing leads and online Chat conversations.
Proficient understanding of Guardian’s residential product and service offeringsBasic understanding of commercial product and service offering for appointment setting purposesUnderstand customer needs in order to ensure sales order successSet appointments for qualified opportunities with outside sales representatives for further development and closureClose basic New, AddPro and Resign sales when requested by CustomerAchieve monthly quotasDevelop and maintain close working relationship with outside sales team to build Guardian sales pipeline and close deals.Required Skills, Abilities, Education & Experience
Excellent verbal and written communication skillsExcellent sales and negotiation skillsThorough understanding of products to be soldOrganized with an attention to detailProven ability to build and maintain relationships with clientsProficient with Microsoft Office Suite or related softwareProficient with CRM softwareHigh school diploma or equivalentSome College or equivalent work experience preferred1+ years’ experience in a sales role (inside, outside, B2B, commissioned, etc.)Track record of achieving or exceeding quotaExperience handling large volume of calls per day